Senior Case Officer (Appointeeship & Deputyship)

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Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield

Worker Category: Hybrid Worker

Salary: £29,784 to £32,004 per annum (pro rata for part time)

Working Hours: 18.5 hours per week

Contract Type: Permanent

Closing Date: 6th May 2025

Senior Case Officer - Appointeeship & Deputyship

An exciting opportunity has arisen for us to appoint a new Senior Case Officer to oversee the day-to-day running of the team.

About The Role

The Appointeeship & Deputyship team provide a money management service for Adult Social Care service users in Leicestershire who lack mental capacity to manage their own affairs independently. The team is very busy with a high volume of work and frequent deadlines.

The role will include;

• The assignment of workload and associated work activities to the relevant Case Officers and ensure they are coordinated to achieve an effective, efficient, and timely service.
• Supervise the day-to-day operation of the Appointeeship & Deputyship team and provide guidance on operational matters, including recruitment, deployment, development, supervision, attendance, and conduct.
• Carry out regular supervision and annual appraisal of designated staff. Effectively monitor performance to ensure compliance with agreed targets/standards, statutory requirements, policies, and key performance indicators.
• Provide advice and guidance to team members, and other Department staff members in relation to complex cases.

About You

The successful candidate will be able to demonstrate experience of, or ability in:

• Identifying and implementing policy and/or process changes.
• Working as part of a team and alone without direct supervision.
• Dealing directly with vulnerable adults, their advocates, and the public.
• Extensive, up to date knowledge of current legislation in relation to Appointeeship & Deputyship and associated guidance, and its application in established policy and practice.
• The ability to take supervisory responsibility for service delivery, staff, and resources.
• The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.

We'd also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Andy Dengate - Resourcing Co-ordinator

Telephone: 0116 305 0914

Email: andy.dengate@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us