Senior Capacity Planning Manager, EU DSP Capacity Planning Team
DESCRIPTION
Amazon's Capacity Planning Managers play a critical role in ensuring our vast logistics network operates smoothly and efficiently to delight customers. In this pivotal position, you will be responsible for developing and executing robust capacity plans for our Delivery Service Partners (DSP). By leveraging data, performance standards, and cross-functional collaboration, you will build scalable processes to align DSP capacity with dynamic customer demand.
Support us on our journey to build the most robust, healthy and stable DSP capacity network and take responsibilities to design mid- and long-term processes with key stakeholder teams to influence relevant capacity metrics.
Because of the impact, this is a highly visible role with senior leaders and decision makers in Amazon operations. The incumbent will regularly lead business and planning reviews with senior operations leaders, and manage relationships and drive alignment across a variety of stakeholders - including planning, finance, fleet, expansion and the local country teams. It is also a highly innovative space requiring the incumbent to use a quantitative and analytical approach, balanced by business judgment to determine the capacity strategy, while constantly iterating on the process to drive improvements.
This position can be based out of London, Madrid or Luxembourg.
Key job responsibilities
- Partner with and influence stakeholders to align on changes, and be the single source of truth for DSP capacity planning.
- Improve existing manual process and automate them to be more scalable.
- Build a scalable and logical process utilizing Amazons internal tools such as Quicksight.
- Support with data and reports to influence reviews with operations leaders on capacity planning.
- Monitor and report on the progress in capacity build and utilization.
- Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.
- Maintain a strong focus on the DSP experience in building realistic, yet attainable capacity plans.
A day in the life
You'll lead and support strategic discussions with senior leaders, drive alignment across various teams, and innovate capacity strategies through quantitative analysis, business judgment and tool enhancements. Successful candidates will act as business owners, collaborating with stakeholders, driving results, and adapting swiftly to changing priorities in a dynamic environment.
About the team
The EU Delivery Service Partner (DSP) team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across EU and are assigned delivery routes and packages. The DSP Capacity Planning team is central to achieving the program objectives of DSP Last Mile Delivery. This team charts the strategy and plan to build DSP capacity across the delivery network.
BASIC QUALIFICATIONS
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
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