Senior Business Support Team Leader

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Job Description

In today's world it's important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world and we know that when considering a career move it is vital to work for a business that is aligned to your values and goals. A place where you can belong. See what WSP stands for in 2024 and beyond https://www.wsp.com/en-gl

Responsibilities

• Skilled communicator. Passionate leader. Goals orientated. These are just a few

attributes of a WSP Senior Business Support Team Leader.

• Responsible for a team of Business Support Administrators located across different

offices, you will demonstrate positive, proactive people skills.

• This is an exciting and varied role, and a snapshot of your typical tasks might include

(but are not restricted to);

o Rota management and proactively overseeing the workload of the team to avoid any

disruption to the service. You will anticipate and respond ensuring the team is adequately resourced.

o Identifying and carrying out training, inductions, meaningful Personal Development

Reviews, mentoring and coaching of your team.

o Drive operational excellence through supporting simplification and continuous

improvement across Business Admin.

o Support the Deputy Head of Business Administration with the implementation of

Service Level Agreements ensuring that activities are completed in accordance with WSP procedures and guidelines.

o Ensure that administration staff adhere and are kept up to date with relevant policies

and procedures as well as technology and system changes to be able to deliver an outstanding client experience.

o Support the Deputy Head of Business Admin with employee relations matters across

the team.

o Drive key initiatives and projects across Business Admin and the wider business,

utilising effective change management to successfully drive change.

o Drive and maintain regular engagement with stakeholders to promote Business

Support services.

o Identifying potential opportunities to increase the profitability of the team.

o Support the Deputy Head of Business Administration in defining our vision and

implement initiatives to elevate our service provision and quality of our work.

• You will gain invaluable insight and experience of working for one of the world's leading

engineering professional services firms and will work with internal stakeholders across our many and varied different functions.

YOUR TEAM

The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and Concierge. We also have a Personal Assistant network providing support to our senior directors.

You will be able to meet your colleagues and share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.

Qualifications

• Have proven experience in managing and leading teams, with direct line management experience.
• Have extensive experience in delivering a high-quality business administration service ina demanding and pressurised environment. Previous experience in similar roles considered.
• Strong collaborator, able to drive and lead key projects.
• Inspires, motivates, encourages and influences others.
• Have a professional and confident manner.
• Strategic thinker, excellent communicator and client interaction skills.
• Have a desire to work in a fast-paced environment.
• The ability to build effective working relationships with colleagues across the organisation.
• Have the ability to plan, problem solve and use own initiative.
• Have strong verbal and written communication skills, with excellent attention to detail
• Have a minimum of 10 GCSE's or equivalent including Maths and English. A-Levels or equivalent is desirable.
• Are fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel. Knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps is desired.

About Us

We are WSP - Join us and make your career future ready!

In today's world it's important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.

When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong.

To find out more about our business click on the following link and discover what awaits you at WSP: Who We Are | WSP

WHAT'S IN IT FOR YOU

Work-life balance?

WSP recognises that work is only one part of your life and making time for other things is important - whether that's for your families, friends, or yourself.

Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.

Inclusivity & Diversity?

We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.

Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP's Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.

Health & Wellbeing?

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.

Flex your time?

For improved work life balance, WSP offers the "WSP Hour" which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.

Your development?

We appreciate that development and training is important to you and that's why we have a supportive environment that invests in your development, whether that's chartership, training or mentoring.

APPLY NOW AND BE THE FUTURE OF WSP!

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Please note WSP reserves the right to close the vacancy before the advertised closing date.