Senior Business Support Officer - Airspace, Air Traffic Management & Aerodromes

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Salary: £25,000 up to £28,000 dependent upon experience

Contract Type: Permanent - Full Time

Security Level: BPSS

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

To provide an effective and efficient business support service to all areas of Airspace, Air Traffic Management and Aerodromes (AAA), supporting both the management team and technical teams in delivering their business and regulatory obligations.

Core Accountabilities

• Manage and respond where possible to internal and external stakeholder incoming correspondence such as emails and letters, either verbally or in writing ensuring CAA service standards and quality standards are met. This includes gathering and collating necessary information, logging and chasing for responses as required to meet the SLA.
• Provide meeting support (i.e. assisting the chair to develop agendas, collate and circulate papers, prepare and circulate Action/Decision log, etc.) and the organising of the meeting including all the logistics (i.e. catering, venue booking, etc.)
• Provide business support as required on special projects and in support AAA.
• Responsible for managing and updating relevant databases and systems to maintain accurate and effective records and retrieve management information from the system (including taking on Super User responsibilities for systems as required).
• Management of electronic filing of CAA records and decisions using appropriate naming conventions in line with CAA records management policy ensuring accuracy for regulatory purposes.
• Providing support to AAA in the collation and delivery of data and information as required by the management team or technical experts.
• Distribution of safety and regulatory related information.
• Providing support in preparation for and attendance of seminars, roadshows and other stakeholder events.
• Undertake training, mentoring and oversight of the work of new / temporary staff members to AAA using standard induction processes and approaches.
• Other ad-hoc business support tasks when required.

General

• Promote Diversity and Inclusion in accordance with CAA policies. Equality and Diversity have a strong connection to the core CAA Values and Behaviours. The CAA needs every single one of its employees to feel respected and free to perform at his or her best.
• Undertake tasks as set by the AAA Leadership Team as required.

About You

To be considered for the you will you need to have:

• Previous experience within a Business Support role
• An interest in and/or experience of working in an aviation environment would be advantageous.
• A pleasant, courteous manner and ability to research, assimilate and provide information is essential.
• Education to GCSE or higher standard in English and Maths.
• Proven time management skills including an ability to effectively prioritise in a busy environment to meet business needs and customer needs.
• Methodical and organised with an eye for detail.
• Keyboard skills for database entry.
• Excellent communication skills, both written and verbal, with a variety of internal and external people, including people whose first language may not be English.
• Produce good quality, accurate work to deadlines.
• To work effectively in a small team, the post holder must be prepared to be cross-trained and share administrative tasks including routine administrative duties.
• Proficient operator of Microsoft Word, Access 2000 and use Excel. To work to set formats or design suitable formats to suit the requirements of the task is essential.
• Will and able to perform a variety of office functions (flexibility), demonstrating sound administrative skills and be able to switch form one task to another quickly.
• Knowledge of SARG and AAA department procedures would be desirable.
• Experience working in a customer service environment would be beneficial.
• Confidence to ask questions and seek resolutions.
• Exercise tact and discretion regarding disclosure of information.
• Ability to deal with difficult customers.
• Ability to work effectively under pressure with a high degree of public contact.
• Ability to think logically, and make decisions on a wide variety of cases, whilst applying good judgement around when to seek further advice.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here

Closing Date: Wednesday 13th November 2024

Interview Date: W/C Monday 18th November 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.