Senior Business Support Officer
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Join Sheffield City Council as a Senior Business Support Officer
37 hours per week, working hybrid in the office and at home
Sheffield City Council has many statutory duties which include discharging the Local Authorities statutory legal responsibility for ensuring Sheffield's children are attending school regularly and accessing appropriate education,
The Access and Inclusion Service comprise of the following teams:
Pupil Admissions, School Attendance & Legal, Elective Home Education, Alternative Provision and Virtual School for Looked After Children.
You will support the processes linked to the School Attendance & Legal team but may have the opportunity of gaining experience by supporting other areas of the service. Senior Business Support Officers work to generic job descriptions and are required to be flexible in terms of area of work and location.
The post will be part of our team based in the city centre working hybrid. You will deal with internal and external communications (via the phone and email), collate and record information on Microsoft applications and specific Council databases. and provide administration support to our Attendance Social Workers to enable the delivery of a gold standard business support service.
You will be required to prioritise your own workload and that of the team, as well as meet deadlines. You should have experience of working in a busy office environment with a good understanding of office processes and procedures.
As a Senior Business Support Officer, you will be expected to line manage a small team of Business Support Officers, carrying out 1to1's, allocating work and monitoring workloads. Additionally, you will be required to support meetings, including taking minutes and distributing meeting documents.
This is a fast-paced environment where the ability to contribute proactively and positively to the team and service is essential. We are looking for candidates who meet the following requirements:
- Excellent minute taking skills and experience
- Ability to facilitate, organise and produce accurate records to time scales
- Outstanding customer service skills, both face-to-face and over the telephone
- Excellent word processing skills and experience of all Microsoft packages
- Assisting with and supporting the data input process and associated systems, ensuring inputting deadlines are met
- Strong ability to accurately input and retrieve information
- Excellent attention to detail
- Excellent numeracy and literacy skills
- Ability to be flexible, multi-task and use own initiative
- Ability to work under pressure and to deadlines and problem solve
- Ability to work supportively within a team
If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you. It is a great time to join us and we welcome your application.
For more information
Please contact claira.green@sheffield.gov.uk
Tel: 0114 2735584
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.