Senior Business Support Officer
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Job Description
Permanent contract | £16,595 to £17,688 per annum (Scale E) | 24 hours per week | County Hall, Norwich
Are you ready to make a real impact? Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team, working within the Virtual Ward We're seeking a Senior Business Officer to play a vital role in ensuring safe discharges, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.
The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues. The Virtual Wards supports patients to remain at home and receive monitoring and medical support.
Your main tasks are answering and signposting calls, taking referrals from healthcare professionals, monitoring inboxes, taking notes from morning huddles to update and distribute reports, data input and updating patient records on Liquid Logic (LAS) and SystmOne.
You will be a team player with great working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential-you'll be word processing notes while handling phone calls. You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data.
Please Keep in mind that this role involves dealing with individuals in crisis, candidates must possess resilience, empathy, and the ability to handle emotionally charged situations. Before applying, please consider whether you are comfortable working with people facing urgent and challenging circumstances.
This is an exciting time to join the Home First Hub as we are a developing service. We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment.
This post requires office based working, currently from Reed House on Broadland Business park. The team is operational 7 days a week: Mon - Sun 08:00 - 20:00. You will work 2 x 12- hour shifts per week on a rota basis to include weekends.
If you are a committed team player used to delivering first class levels of support, are proactive as well as positive and have a "can do" approach, then we would welcome your application.
For an informal discussion regarding this vacancy and job share arrangements please contact Abbie Blair 01603 307552.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
- Financial benefits such as:
- 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
Closing date: 12 January 2025 at 23:59