Senior Business Support Assistant

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall /Remote working Glenfield LE3 8RA

Worker Category: Hybrid Worker

Salary: £25,998 -£27,273 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 11th February 2025

Interview Date(s): 17th February 2025

About the Role

An opportunity has arisen for a well-organised and resilient individual to join the Children & Families Service's Business Support team as a Senior Business Support Assistant. The role requires you to provide efficient and effective support to processes involving statutory requirements, including assessments and monitoring, data control, and liaising with a wide range of internal and external agencies. You will be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies, and members of the public. This will include the daily monitoring and triaging inboxes and telephone lines.
The post will require you to undertake a range of financial routines, including P-Card and Purchase Order arrangements, as well as monitoring budgets associated with service requirements.
As an organisation, we are committed to personal development and growth. This role provides the opportunity to line manage staff, including supervisions and Annual Performance Review meetings.
As part of the wider team, an important part of all roles within the service is to provide back up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.
We offer the following to all our employees:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling services.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• The opportunity to work for an organisation which 95% of our staff say is a good employer.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• You have recognised academic qualifications e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
• You have good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to set up, operate, and maintain spreadsheets.
• You can demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
• You have excellent written and oral communication skills, allowing you to establish and maintain good working relationships with staff at all levels and provide excellent customer care.
• You can produce accurate work to deadlines, including the minuting of meetings, and can demonstrate that you can work effectively as a member of a team.
• You can demonstrate full understanding of the need to maintain confidentiality and have experience working with sensitive information.
• You can give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Donna Boulton & Heather Kirby

Telephone: 01163057596 or 01163057596

Email:Donna.Boulton@leics.gov.uk & Heather.Kirby@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us