Senior Business & Performance Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

An exciting opportunity has arisen in the CAMHS Directorate for a Senior Business & Performance Manager. The role is based at the Michael Rutter Centre, Denmark Hill. Meeting with all teams across services will be part of your routine.

In this role, you will take leadership and responsibility for the Directorate business and performance priorities, providing robust support to the Directorate Leadership Team and front line clinical services so that we can meet mandatory and local requirements.

Main duties of the job

You will be responsible for the Directorate business and performance, reporting to the Service Director. Your role will focus on supporting senior managers to meet assurance frameworks, provide professional leadership for the administration workforce and support the transformation of business intelligence to enable the Directorate to function efficiently and inform critical decisions. You will achieve this by ensuring the systems and frameworks enable us to understand how our services are supporting our children, young people, families and communities. You will be part of the Directorate's Senior Management Team and also work closely with the CAMHS Digital Lab, a joint venture with our academic partners at King's College, London.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease cars
• Accommodation, our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants

We look forward to receiving your application.

Detailed job description and main responsibilities

For this role, we are looking for exceptional candidates with experience and the ability to manage multiple agendas in a busy role. Excellent systems knowledge, data collation, extraction and analytical skills, along with an energy and passion to drive change and support transformation programmes is a must for any applicant. In return you will have full support and an individual development programme to enhance your career.

We encourage you to apply if you have effective communication skills, strong business and performance experience, are an imaginative thinker, and are creative and determined in your approach. You will be a credible leader who will be able to demonstrate effective people leadership skills together with a track record of delivery. Your role will help support transformation and contribute to the development and implementation of the Directorate and Trust service strategy, in particular focusing on supporting service improvements that will enhance patient care and realise efficiencies.

Person specification

Qualifications

Essential criteria

• Educated to degree level
• Holder of a management/business qualification or comparable experience

Experience

Essential criteria

• Engaging senior managers in business case development
• Significant management experience which demonstrates the ability to influence decision making and providing supportive challenge within senior management teams
• Experience of planning, implement and evaluate significant programmes of work
• Substantial project/programme/change management experience and / or evidence of overseeing a service review to completion
• Experience of managing and supervising staff
• Experience of working effectively across organisational professional boundaries in a complex organisation

Knowledge

Essential criteria

• Ability to assimilate and communicate complex information across a wide range of subjects including finances, operational, market data, political, trends, governance
• An ability to build effective working relationships at all levels and with partner organisations in a sensitive and diplomatic manner
• Excellent communicator; able to express highly complex issues both orally and in writing to a range of audiences. This includes writing reports, presentations and conducting meetings
• Able to manage complex work programmes, juggling several projects at the same time

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Snr Business and Performance Mgr (PDF, 520.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)