Senior Business and Performance Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

An exciting opportunity has arisen in the Lewisham and Addictions Directorate Leadership Team for a Senior Business & Performance Manager. The role is based at the Ladywell Unit, Lewisham.

In this role, you will take leadership and responsibility for the Directorates business and performance priorities, providing robust support to the Directorate leadership team and front line clinical services so that we can meet mandatory and local requirements.

For this role, we are looking for exceptional candidates with experience and the ability to manage multiple agendas in a busy role. Excellent systems knowledge, data collation, extraction and analytical skills, along with an energy and passion to drive change and support transformation programmes is a must for any applicant

Main duties of the job

You will be responsible for the Directorate business and performance working very closely with Service Director. Your role will focus on supporting senior managers to meet assurance frameworks, provide professional leadership for the administration workforce and support the transformation of business intelligence.

The role will be responsible:

To lead the operational and service delivery agenda in partnership with clinical colleagues, to meet the agreed plans standards of care and priorities within available resources for these in-patients and outpatient led services.

To manage and support the delivery of Lewisham Operations Directorate performance standards for the Trust, including administration of performance management and monitoring, ensuring development of systems and processes to ensure the achievement of key national and financial targets, and local objectives within the Operations Directorate, including the development of action/ recovery plans, and the implementation/ monitoring thereof.

To contribute to the achievement of the strategic and operational objectives of the Lewisham Operations Directorate.

To work with the finance and performance business partners, making use of income and expenditure information to support service strategy. To support the development of the annual business plan for the Operations Directorate. Project management of service improvement and process improvement initiatives.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Detailed job description and main responsibilities

1) Operational Delivery
• Work effectively as a member of the senior team to ensure high quality patient services are maintained at all times, devising and initiating corrective action where necessary.
• Where required, deputise for the Service Director and represent the CSC.

2) Planning
• As part of the management team, support the annual and strategic planning of the Operations Directorate taking into account impacts on the wider Trust.
• In conjunction with the management team support the agreement of priorities and objectives and translate these into service targets.
• Support the production of business cases / bids and where appropriate act as a project manager/project executive for service developments / capital schemes.

3) Performance Management
• Support the development of a performance management framework and data required to monitor the performance of services against all national and local targets and objectives.
• Prepare, interpret and circulate information to monitor the performance of services against plan, and where necessary prepare and manage corrective action.

4) Financial and Resource Management
• Ensure timeliness and accuracy of business management information. Liaise with managers, clinicians and finance department to ensure shared understanding of financial issues, and that agreed strategies to meet financial targets are implemented.
• Work together with the finance business partner and Operations Directorate management team to develop plans to achieve Cost Improvement Programmes and the delivery of operational QIPP programmes.
• Provide effective support to devolved budget holders and clinical teams, ensuring mangers and clinicians are engaged in the business planning and budget management processes. Responsible for keeping the Deputy Director apprised of current financial trends with potential solutions for dealing with any overspends.

Person specification

Qualifications

Essential criteria

• Educated to degree level (A)
• Holder of a management/business qualification or comparable experience (A/L)
• Evidence of on-going professional development (A/L)

Desirable criteria

• Masters qualification or demonstrable equivalent managerial experience (A)
• Project Management Qualification

Experience

Essential criteria

• Engaging senior managers in business case development
• Significant management experience which demonstrates the ability to influence decision making and providing supportive challenge within senior management teams
• Experience of working collaboratively with a range of professionals at different levels
• Experience of planning, implement and evaluate significant programmes of work
• Experience of planning and delivering large events and conferences for both internal and external stakeholders
• Substantial project/programme/change management experience and / or evidence of overseeing a service review to completion (A/I)
• Experience of providing specialist training events/workshops
• Experience of making formal presentations to large groups
• Experience of working effectively across organisational professional boundaries in a complex organisation
• Experience of using service improvement methodology, including change management and workforce redesign with demonstrable outcomes

Desirable criteria

• Experience of managing and supervising staff

Knowledge and Skills

Essential criteria

• Ability to assimilate and communicate complex information across a wide range of subjects including finances, operational, market data, political, trends, governance
• Acute analytical skills and judgement in complex, uncertain environments
• An ability to build effective working relationships at all levels and with partner organisations in a sensitive and diplomatic manner
• Excellent communicator; able to express highly complex issues both orally and in writing to a range of audiences. This includes writing reports, presentations and conducting meetings
• Able to work with service users, carers and staff to develop accessible written information for a range of stakeholders including, referrers, commissioners, service users, carers, clinical staff and business partners
• Able to manage complex work programmes, juggling several projects at the same time (I)
• Computer literate and able to use a range of software packages (particularly for publishing and maintaining databases

Desirable criteria

• Budget and resource management
• Able to undertake surveys as required
• Good knowledge of the external political environment and developments within the NHS

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Senior Business and Performance Manager (PDF, 608.5KB)
• Person Specification- Senior Business and Performance Manager (PDF, 608.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)