Senior Business Analyst

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Job reference 337947
Senior Business Analyst
Competitive salary plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon Hybrid London Farringdon x3 days a week

Senior Business Analyst - Future ERP (HR Technology)

Royal Mail is embarking on a once-in-a-generation transformation of its enterprise systems - a multi-year Future ERP programme that will modernise how our organisation operates at every level. Within HR, we are replacing fragmented, end-of-life platforms with a modern, integrated SuccessFactors landscape spanning Core HR, Payroll, Onboarding, Compensation & Variable Pay, and HR document management.

We're looking for a Senior Business Analyst who can operate at the heart of this transformation. You'll lead complex, cross-functional analysis across HR and Payroll, shaping high-quality requirements and ensuring they translate into effective, scalable ERP solutions. This is a role for someone who thrives on complexity, brings structure to ambiguity, and can bridge the worlds of business, technology, and delivery partners.

The Role

As a Senior Business Analyst, you will:
1. Lead End-to-End Business Analysis

• Drive analysis across large, cross-functional SAP/ERP workstreams in HR and Payroll.
• Facilitate structured workshops, challenge assumptions, and bring clarity to complex problems.
• Produce high-quality artefacts including process maps, data flows, functional and non-functional requirements, and acceptance criteria.
• Maintain full traceability from requirements through design, build, test, cutover, and hypercare.
• Ensure solutions are secure, compliant, supportable, and aligned to target architecture and total cost of ownership.

2. Shape ERP Design & Integration

• Act as a key liaison between business teams, Solution Architects, functional consultants, and SI partners.
• Ensure designs follow best-practice processes, shared data standards, and architectural principles.
• Surface integration impacts across HR, Payroll, Finance, Time, and Analytics.
• Define and document non-functional requirements that are measurable and testable.

3. Drive Value, Benefits & Change Readiness

• Quantify benefits and support Business Case development.
• Assess change impacts across people, process, data, and systems.
• Provide inputs to business readiness, communications, and training.
• Define success measures and support benefits tracking.

4. Ensure Quality, Governance & Delivery Excellence

• Deliver documentation to agreed standards and timelines.
• Support test planning and execution, including scenario design and acceptance validation.
• Manage requirement changes, scope challenges, risks, and issues.
• Support cutover planning, go-live readiness, and hypercare.

5. Lead and Influence Across Teams

• Coach and guide Business Analysts; champion consistent methods and standards.
• Build trusted relationships across business, technology, and supplier teams.
• Foster a collaborative, solution-focused culture across mixed teams of SMEs, analysts, designers, and SI partners.

Role Context

• Operates within a multi-year, multi-workstream SAP/ERP transformation.
• Supports multiple interdependent projects simultaneously.
• Translates complex, cross-domain requirements with significant process, data, and integration impacts.
• Works within a large, unionised, regulated environment where payroll accuracy is mission-critical.
• Navigates hybrid delivery models (Waterfall with Agile practices) and multi-supplier landscapes.

What You'll Bring

• Experience delivering business analysis on complex technology programmes, ideally with end-to-end ERP exposure (SAP preferred).
• Strong HR and/or Payroll domain experience in large, complex organisations (e.g., UK payroll, unionised environments).
• Mastery of BA disciplines: process modelling, requirements engineering, data analysis, benefits mapping, root cause analysis, acceptance criteria, and test assurance.
• Excellent facilitation and documentation skills; able to influence senior stakeholders and drive clarity in ambiguous contexts.
• Experience working in Waterfall and hybrid delivery models; able to produce user stories, use cases, process models, and RTMs.
• Strong collaboration skills across business, technical teams, and SI partners.
• Data and integration literacy across HR/Payroll/Finance domains.
• Desirable: deep Payroll or People Master Data expertise; hands-on SuccessFactors EC/ECP experience; knowledge of Onboarding, Compensation & Variable Pay, HR Document Management; understanding of GDPR and HR compliance.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: .6th April 2026 Please note, this advert may close early if the appropriate number of applications has been reached.

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