Senior Business Analyst

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Are you an experienced Senior Business Analyst looking for a new and exciting opportunity, one where it's not just about the opportunity to develop, one where you'll also be valued, rewarded and supported. Your work will also have a real impact. We help people build things. Make things better. How good would it be to know that you're part of that?

Due to our exciting growth plans we are looking for a Senior Business Analyst to join our newly restructured Tech team, who will both work as an individual and lead a team of Business Analysts to identify, define and document business processes and requirements to be developed as software in the Services, Finance and HR Product areas of our business. You'll be the senior liaison between our business, technology and 3rd party teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

The Role:

• You'll obtain a deep understanding of relevant Wickes business areas to be able to build and maintain high-quality requirements and recommend process, commercial and technology improvements.
• You will lead, motivate, inspire and promote a collaborative team environment and provide mentorship to business analysts in the Services, HR and Finance product areas. Actively take part in cross functional activities to improve ways of working and standards for delivery.
• You'll use a variety of techniques and work with the business and delivery teams to shape and prioritise detailed business requirements by making recommendations towards standard retail practice and suggesting alternatives to proposed solutions where they are leading to unique customisation/development.
• Identify and assist in prioritising opportunities to streamline business processes, document current processes and models to understand inefficiencies or gaps
• You'll understand technical options, limitations, costs, and risks, whilst building strong relationships with business partners and architecture to discuss trade offs and work collaboratively to shape requirements accordingly.
• Experience with agile development methodologies and agile planning tools such as Jira and confluence would be advantageous.

Does this sound like you?

• A visionary leader, you will be highly motivated, innovative, collaborative and be able to work in a fast paced environment. You will bring experience of supporting our colleagues through coaching and empathetic leadership, alongside a strong sense of decision making and critical thinking.
• Previous experience of working in Cloud and SaaS based solution projects with a background in HR or Finance is essential.
• Proficiency in Google Doc, Sheets, Slides, Lucid charts, Confluence, Jira or using equivalent tools. Proficiency in data analysis tools, such as Excel, SQL, or business intelligence software, can be advantageous.
• You'll have a proven track record of working in large and complex business facing projects involving multiple business applications.
• Familiarity with common retail systems and technologies, such as point-of-sale (POS) systems, enterprise resource planning (ERP) systems, customer relationship management (CRM) software, or inventory management software.
• You'll have great interpersonal skills and an ability to build strong relationships at all levels and be able to influence.
• You'll have experience of working with on-shore and offshore SIs, building a relationship with your counterparts to achieve the right outcome.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

What's in it for you?

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us. We're a team. And teams work best together when they know and respect one another. Listen and learn from one another. So we offer a hybrid working model, you will be working from our Support Centre in Watford up to 2-3 days a week. In addition, you will be visiting Delivery Centres and Customer Service Centres from time-to-time as the programme requires. Giving you the support you need to do well at work, and the flexibility to make life work for you.

We'll also equip you with a benefits package that includes:

• Competitive package, car allowance and an annual bonus
• 25 Days holiday plus bank holidays
• Contributory Pension and Life Assurance
• Flexible Hybrid working
• Save-as-you-earn scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes' culture that is considered its best kept secret; it's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.

We want to move fast, application closing date 26/1/2024