Senior Business Analyst

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Job Description

The Senior Business Analyst will have a portfolio of projects where they will need to understand the business drivers and be able to scope pragmatic solutions to satisfy those needs and deliver the associated benefits. In guiding and advising the business to help them develop their requirements, the Senior Business Analyst must be able to establish credibility with stakeholders at all levels and be confident to challenge and influence decision making. The Senior Business Analyst will work with the Domain Architect, Senior Delivery Leads and Delivery Leads to deliver business analysis services, including pre-project shaping, operating model definition and requirements management.

They will support the Lead Business Analyst in developing world class business analysis services. They will follow Heathrow processes and use Heathrow templates and tools to ensure cost effective delivery of quality systems that will enable transformational change.

Responsibilities

• Building relationships with senior stakeholders and understanding their business challenges to be able to drive out root requirements and shape feasible, pragmatic technology solutions that can deliver the desired business outcomes and contribute to the long-term strategy at Heathrow.
• Understanding standards and processes for use across all programmes and projects. This will include collecting lessons learnt to allow continual improvement of the processes and templates.
• Managing a matrix team of internal and external Business Analysts across multiple engagements.
• Championing Heathrow processes, tools and templates on their programmes/projects ensuring that supplier business analysts deliver the expected outcomes, ensuring that existing Technology solutions are fully explored and utilised where applicable.
• Ensuring all business analyst deliverables (those relating to requirements, benefits, use cases, benefits, business case) produced on their programmes/projects are consistent and complete, as well as reusing existing artifacts where appropriate.
• Using a wide variety of business analysis techniques and tools to successfully elicit requirements, document requirements, document as-is and to-be states, while ensuring traceability of requirements throughout lifecycle.
• Contributing to the in-house business analysis community / body of knowledge.

Qualifications

These skills are essential

• Strong analytical and problem-solving skills required, including a thorough understanding of how to interpret customer business outcomes and requirements
• Stakeholder and relationship management skills, tactful diplomat, assists in the facilitation of team and client meetings, workshops and a team player working across multiple virtual teams
• Great communicator (oral, written and presentation) able to deliver difficult/sensitive information to a diverse group including: Executives, Managers, and Subject Matter Experts.
• BCS Chartered Institute for IT Business Analysis Certifications or IIBA International Institute of Business Analysis Certifications

Ideally, you'll have:

• Knowledge of the airport business and airline processes
• Experience of Azure DevOps and 'Modern Requirements' tooling

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.