Client Operations Senior Manager

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About the role...

Our thriving Operations team is built with a focus on investing in our people and Cooper Parry's infrastructure. We're here to support growth, unite as one operational force, and ensure our processes, systems, and resources are slick, seamless, and future-ready. We're redefining what business operations look like, pushing for innovation that keeps us moving forward.

We're on the hunt for an experienced Client Operations Senior Manager to join the team. In this role, you'll manage all aspects of our client operations, working closely with our Head of Transformation and Business Services (TBS) to develop, implement, and deliver bold, game-changing operational strategies that drive growth and profitability.

You'll need to be adaptable and versatile and using your collaborative approach, you'll work alongside Heads of Departments and Senior Management within our Business Services & Outsourcing (BS&O) team to align operations and keep us all moving in sync.

Here's what you can expect to get stuck into:

• Create data-driven insights that will serve as the evidence base for operationalising strategy and driving the tactical day-to-day running of our service lines (experience within BS&O ideal)
• Monitor and evaluate the performance of our operations, identifying any issues or risks along the way
• Stay ahead of the curve by keeping up with the latest tech advancements and industry trends, finding opportunities to leverage technology and streamline our processes
• Work closely with our Risk & Compliance team to ensure all improvements align with industry best practices, regulatory changes, and relevant standards

About you...

At Cooper Parry, we're in it together. All we ask of our people is that they play all in. You'll continuously strive to keep learning - whether you're a trainee or a Partner - and you'll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

We're on the lookout for someone with at least 3 years of experience in a senior management or leadership role. But it's not just about experience-you'll need to be someone who can inspire, motivate, and truly connect with others, excelling in communication, interpersonal, and leadership skills. You've got...

• A passion for continuous improvement and process innovation
• A proven track record of managing and enhancing operational processes, systems, and performance
• A commercial mindset with the ability to build solid business cases for change
• Effective communication and relationship-building skills to foster collaboration across teams
• Strong analytical, problem-solving, and decision-making abilities, with the skill to navigate complex and challenging situations
• A high level of integrity, professionalism, and ethical standards
• Experience working in a professional services environment (desirable)

About us...

We've been dubbed 'the rebels of accountancy'. So, we don't give run-of-the-mill advice.

We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape.

That's how we've become the fastest-growing accountancy firm in the UK, and we've never been the type to rest on our laurels.

Over the last couple of years alone, we've achieved some fantastic feats:

• Partnered with Waterland Private Equity in July 2022, and are now on a lightning-fast growth journey
• Ranked No.1 in the Accountancy Age Mid-Tier Power Index in 2022
• Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B Corp Certified in 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Came No.3 overall at the Inspiring Workplace Awards in 2024, against all businesses of all sizes in the UK and Ireland. We were recognised as "Best-in-class" for Inspiring Culture and Purpose, Wellbeing, Employee Voice and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results.

That's why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• No dress code - just "wear something!"
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

A note for Recruitment Agencies...

Agencies, we love you, but unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team. If you're interested in working with us, please message careers@cooperparry.com. If we have anything we need additional support with, we'll reach out to you.

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