Senior Automatic Ticket Gate (ATG) Operator

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Please note that we are unable to accept your application if you do not meet the following criteria.

• 35 hours per week (shift-based, including early starts, late finishes, weekends, and bank holidays) this is on a week on week of basis.
• You must be able to arrange your own transport for early/late shifts. Earliest shift is from 0500am, and latest shift finishes by 2300pm.
• Full training provided and uniform provided
• This is a safety critical role and will be required to be physically able/ attend a medical if you are successful

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Senior Automatic Ticket Gate (ATG) Operator at Chelmsford

About the Role:

As a Senior ATG Operator, you'll be the friendly face of Greater Anglia, delivering exceptional customer service while helping passengers travel smoothly and safely. Your key responsibilities will include:

• Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates
• Be responsible for the remote monitoring of the gates at Chelmsford in the bus exit conservatory whilst standing by the main gates.
• Helping to prevent ticketless travel and fraudulent activity
• Reporting any faults and issues promptly

We're Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a "can-do" attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.

What's in it for you?

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures: After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 15th November 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?