Senior ATC Operations Support

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Senior ATC Operations Support

Swindon Hybrid

We're Arval BNP Paribas we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion forService, Sustainability, and Solutionsis brought to life by each and every one of our people who we callJourney Makers.

Culturally, we're a friendly bunch more human than corporate and we serve a diverse customer base. Fromfamilieschoosing their first electric vehicle, toglobal brandsseeking to switch their fleets toelectric vehicles whatever our customers' mobility needs, we have a solution to offer.

About the role

As Senior ATC Operations Support, you will play a key role in ongoing ATC product growth. You will maintain excellent customer relationships through onboarding to in-life activity and take ownership of challenges with a solution-focused mindset.

Some of your key responsibilities will include:

• Onboarding new customers, liaising with customers and internal/external colleagues to ensure successful implementation
• Monthly SLA scorecard qualification
• Managing complaints escalations
• Liaising with suppliers to optimise product performance service levels
• Reporting progress and performance to team management
• Monitoring Vehicle Off Road time and cost impact including concession hire
• Supporting our risk management approach, including input into quarterly customer review meetings
• Day to day driver/customer pricing and exception authorisation decision-making

What we're looking for

As our Senior ATC Operations Support, you will be solution-oriented, tackling challenges with enthusiasm and identifying resulting opportunities for product growth.

You'll also be able to demonstrate:

• Ability to build and maintain strong working relationships with customers throughout the customer journey
• Confidence in managing positive supplier relationships, asking probing questions and challenging where necessary
• Good level of commercial awareness
• Problem solving - able to manage through to conclusion using own initiative
• High level of customer segment understanding; recognising differing customer requirements for Consumer through to Large Corporate
• An analytical approach with the ability to support with Excel reports and communicate results in a clear, concise manner would be an advantage

The package

We offer a basic starting salary ofup to £35,000, plus a bonus of up to£1,900. We also offer25 daysholidayas standard, plus bank holidays,anextra day offfor yourbirthday, and the option to purchase anadditional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Submit your CV today and a member of our Talent Acquisition team will review your application.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour competency-based interview with hiring panel

If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.