Senior Associate, Corporate Trust, Client Service

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Senior Associate, Corporate Trust, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).

In this role, you'll make an impact in the following ways:

• Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.
• Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio's Performance, Monitoring of Service Level
• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. The one of primary responsibility is the management of a portfolio of loans in which BNY act as facility agent and/or security trustee. The Senior Associate will quickly address and resolve problems, possess strong decision-making and organizational skills.
• Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
• Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
• Employee Development: Key role in training of support team on Client and deal specific requirements
• Develop strong working relationships with Front Office Relationship Managers
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
• Resolves complex or non-routine client issues or inquires, as needed.
• Central point of contact for business development and assume client onboarding and/or risk management responsibilities

To be successful in this role, we're seeking the following:

• Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)
• Strong Client Management Experience and Ability to review deal governing documents
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• To proactively monitor and manage the activities performed within our business partners outside of Ireland
• Effective interpersonal, oral and written communication skills
• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
• Problem solving skills, judgement, and experience to analyze information
• Proficiency in using Microsoft packages particularly Excel

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023