Senior Assistant Technical Officer, Patient Services

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King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

Job overview

An exciting opportunity has arisen to recruit a hardworking and highly motivated Pharmacy Assistant Technical Officer, patient services to join the dispensary team at Princess Royal University Hospital.

You should be a highly motivated and enthusiastic individual with an eagerness to learn and provide a high standard of service to our patients and services users.

The Pharmacy department puts a strong emphasis on a learning environment and ensures that staff have the opportunity to develop skills and knowledge to their full potential and actively encourage the continuous professional development of every staff member

Main duties of the job
• Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the 'fast track' dispensing of medicines as needed for patients.
• Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• Conducting reception duties and answering the telephone promptly and politely as needed.
• Processing to-follow prescriptions in accordance with departmental procedures.
• Overseeing the safe receipt, handling and storage of medicines in the dispensary.
• Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
• Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.

Working for our organisation

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities
• To work in the dispensary and use the pharmacy dispensing system to dispense medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• To facilitate the 'fast track' dispensing of medicines as needed for patients.
• To accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• To accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• To conduct reception duties when required where needed throughout the working day.
• To answer the telephone promptly and politely where needed throughout the working day:

Ø To deal with queries and respond to them promptly

Ø To relay complete and accurate information

Ø To recognise self-limitations and refer to a more senior colleague where appropriate.
• To deliver a customer-focused service to all patients who attend the Dispensary.
• To adhere to the highest principles of customer services when dealing with patients, staff and the public.
• To take action to ensure that to-follow medicines for patients are followed up and a supply made within a suitable timeframe. This includes referring to a more senior member of the team where long delays are identified to get advice on appropriate action to be taken.
• To facilitate the prompt replacement and recall of paediatric flying squad kits and maintain accurate records in accordance with departmental procedures.
• To undertake daily stock counts and expiry date checks as part of departmental cycle count requirements.
• To dispose of expired stocks in accordance with departmental procedures.

To attend and actively participate in weekly Patient Services team meetings and other relevant departmental meetings to contribute to improvements in service delivery

Person specification

Experience

Essential criteria

• Experience of working in a Pharmacy (community or hospital)
• Knowledge of pharmacy dispensing systems

Desirable criteria

• Working knowledge of EPIC dispensing system

Education & Qualifications

Essential criteria

• GCSE Maths and English or equivalent, grade C or above
• NVQ Level 2 certificate in pharmacy skills (QCF), BTEC Level 2 Certificate in Pharmaceutical Sciences qualification or equivalent or currently undertaking course

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Click here to see the range of benefits we offer
• Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD & PS (PDF, 248.4KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Princess Royal (PRUH) Site map (PDF, 1.4MB)
• Visa and Sponsorship Information (PDF, 352.6KB)