Senior Assistant - Student Advisory Services (SAS) 12-month Secondment

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Job description

Connect to your Industry

Do you enjoy helping others, would you like to support students starting out on their new career journey? Then this may be the perfect opportunity for you!

Our people are our most important asset. Through an increasing use of blended learning solutions, we are seeking to deliver a ground-breaking, agile solution that delivers outstanding results and exceeds their expectations.

Our Student Advisory Services team are responsible for enabling the foundational support required in enabling our students that join the Firm, starting their careers and their qualification pathways alongside institutes and training providers. We aim to make their journey seamless and ensuring they feel supported at each step of their career.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

As a part of this team, you will be responsible for:

• Supporting our students with query management to ensure that students have the best experience whilst at Deloitte, working alongside Assistant Managers and the Professional Education team, and liaising with other key stakeholders.
• Producing, analysing and sending professional and advanced level exam results, student pathways, resit guidance and contract termination letters.
• Collating information for exceptional circumstances, and updating student records to reflect any changes in circumstances, including replotting student pathways and leaver calculations.
• Examination responsibilities including, booking examinations, sending reminders to register, responding to deferrals and absence queries, and producing and sending certificate level results.
• Checking and processing invoices.
• Creating knowledge articles that underpin processes and is in line with FAQ's that can be shared on MySupport.

Connect to your skills and professional experience

Essentials

• A natural communicator who forges and maintains business relationships with customers, stakeholders, vendors and colleagues.
• Data integrity, collation, reporting and analytics, providing insight where appropriate, where missed information needs adding/correcting.
• Acting as point of contact for all query management and responding to queries concerning professional qualifications - exemptions, practical work experience, study pathway and course dates; Neurodiversity and support mechanisms offered by Deloitte / training providers; Working with student's around pre-booked annual leave; Changes in offer - i.e., candidate wishing to defer start date / move service line; Working with internal teams to set up webinars / convert links and distribute recordings.
• Skills in data management and reporting.
• Promotes effective working across diverse teams, with an inclusive culture where people are recognised for their contributions.
• Experience of working in an environment where innovation and effective working practices are celebrated.
• Embedding a People First approach in all interactions (training will be provided).

Desirables

• Encourages a culture of innovation and new ideas and working with the team to focus on continuous improvements to enhance student/exam manager experience.
• Understanding of learning and associated processes, with confidence to challenge process requests.
• Able to display a high level of integrity, accuracy and professionalism.
• Can work with different technology to ensure reporting of systems data and cleansing activities - EG Service Now, SABA, Teams.
• Strong business and commercial acumen with the ability to use and interpret appropriate metrics and insights with the ability to analyse financial management data.
• Can identify when an issue requires appropriate escalation, working collaboratively to resolve any issues presented.
• Can manage conflicting priorities and plan work effectively to meet SLA's and KPI's.
• Ability to work to tight deadlines, ensuring accuracy in work undertaken in order to mitigate the risk of mistakes.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"After leaving a public sector role in education and returning to the corporate world after many years, I started with Deloitte in April 2022 as a Senior Assistant in the Student Advisory Services Team. The transition was made easy for me as I was made to feel instantly welcome. The initial induction and on-the-job training has given me the best start and provided me with the knowledge to carry out my role. The daily support and contact with the team is fantastic and it has been great to join an inclusive team that allows you to be yourself. Every day brings new opportunities to get involved and learn new things." - Elaine Marshall (Assistant Manager, Enabling Functions)

"Coming to work for Deloitte has shown me what is possible for an employer to do for their employees. The benefits and support I receive have surpassed anything I have been offered in the past. However, the best thing about my role is my team and how we work together to build something in Deloitte to be proud of, something that supports our stakeholders in becoming the best they can be within Deloitte." - Rebecca Pearce (Assistant Manager, Enabling Functions)

"The culture at Deloitte is exceptionally inclusive with opportunities to learn, grow and adapt in an environment that puts people and wellbeing at the forefront of everything that we do. Throughout my career at Deloitte i have had multiple opportunities to develop personally and professionally." - Christina Bretherton (Manager, Enabling Functions)

Our hybrid working policy

You'll be based in UK Wide with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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