Senior Assistant, HR Services - Swiss Matters

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Job description

Connect to your Industry

We are currently looking for a Senior Assistant to join our HR Services team at Deloitte. The primary function of this role is to provide exceptional customer service and support our customers with the administrative activities linked to the employee lifecycle at Deloitte. As a member of the Swiss Matters team, you will have the opportunity to be part of a supportive team that values high-quality work, and work collaboratively on a diverse range of tasks, allowing you to develop your skills and expand your professional network.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Swiss Matters is a specialist team within our HR Services function. The team supports Swiss employees and the Swiss firm with a whole range of activities, from Onboarding through to Leaving processes, as well as supporting our Partner teams when required.

The customer is at the heart of everything we do, we support strategic initiatives through collaboration with other areas of the business, focusing on a strong approach to continuous service improvement, enhancing the effectiveness of how we work.

Confident in supporting our customers through key points in their Deloitte journey, you can trust that no two days will ever be the same, as you support and add value by:

• Supporting with the administration of onboarding, leavers, employment confirmations, probations, work permits and employment screening
• Assisting with customer queries via our ServiceNow platform to ensure they receive a positive customer experience
• Managing stakeholder and customer expectations whilst building trusted relationships with HR Services peers and colleagues and other Deloitte teams as appropriate
• Effectively delivering cross team collaboration in order to produce a seamless customer experience and service
• Producing regular reports for a variety of stakeholders and requirements
• Escalating complex queries in a timely and efficient manner, taking accountability for updating our customer base with progress and appropriate resolution
• Be a champion for service improvement and high-quality service delivery, and sharing best practice

Connect to your skills and professional experience

You're a natural at being a trusted advisor. Someone who acts as a role model to their peers, encouraging a culture of innovation that values the ideas and opinions of others. Your integrity underpins all that you do, and you thrive in taking accountability for the services we provide. You focus on solutions which in turn supports your ability to build and maintain positive relationships with colleagues and stakeholders.

Essentials:

• Effective customer service and communication skills
• Time management, organisational skills, and workload prioritisation
• Proactive problem-solving skills
• Basic Microsoft Office skills
• Attention to detail
• Building effective relationships across wider teams

Desirables:

• Data analysis skills for reporting
• Advanced Microsoft Excel skills
• Proactively looks for opportunities and is able to put forward effective, relevant business solutions
• Knowledge of SAP or similar HR systems
• Knowledge of ServiceNow
• Knowledge of employment law

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Partner and Swiss Support Services is an evolving and lively team. We are always happy to help, share knowledge and support colleagues old and new. Questions are welcomed, challenges embraced and wellbeing prioritised. If you are looking to join a team that keeps you on your toes, where you will learn something new every day and meet colleagues that become friends, we are ready to welcome you with open arms." - Kasia, Partner Support Services, HR Services

Our hybrid working policy

You'll be based in Milton Keynes with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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