Senior Applications Support Analyst

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About the role

Join us as a Senior Applications Support Analyst and make a significant impact with your technical expertise. In this senior role, you will be the go-to expert, providing technical advice, consultancy, and support for critical IT applications used by the Council. Beyond support, you'll help shape the design and implementation of new software applications and upgrades.

We are looking to grow the team amidst new large projects and numerous changes, always exploring digital initiatives like AI and our Innovation Hub. Your contributions will be crucial to the success of corporate projects and the achievement of the council's objectives. Be part of our dynamic team and help shape the technological future of West Northants Council.

Please note: we reserve the right to close the role at any time when we have suitable applications, so please apply today to avoid missing out!

What will you be doing?

As a Senior Applications Support Analyst, you will play a pivotal role in providing expert technical guidance and translating business requirements into effective IT solutions, and providing expert advice on the best applications to implement ensuring that our portfolio meets both current and future business needs.

Our key stakeholders include Housing, Revenue & Benefits, Elections, Regulatory Services, Education, Adult Social Care, Children's Trust and Customer Services, and you'll be supporting a wide array of business applications such as AWS, Biztalk, Capita Open Housing, Capita Academy, CareFirst, Enterprise Document Management, Express, GoAnywhere, Liquid Logic, VMware, Zenworks etc.

You'll collaborate closely with the wider DTI team encompassing infrastructure, networks, DBAs, desktop support, and the service desk to ensure smooth DTI delivery, minimise downtime, and enhance overall efficiency.

Your responsibilities will include upgrading server software and packaging applications for deployment, managing windows updates across all servers, managing documentation and providing training. You will also lead risk analysis, oversee project delivery, resolve complex technical issues, and spearhead strategic upgrades to maintain optimal system performance."

Join us in driving exciting projects and digital initiatives, and help shape the technological future of West Northants Council.

About you

We are seeking an accomplished professional to fill this role, someone who excels in motivating and developing skilled IT professionals within the team. You thrive in investigating and resolving complex business application issues, implementing preventive measures, and directing technical project implementations. A proactive thinker, you will excel in recommending, planning, and managing upgrades and changes to business applications.

You have the ability to influence senior managers, produce clear documentation independently, work autonomously or collaboratively, and effectively prioritise workloads to meet deadlines. We offer a robust training package and clear career progression, always looking at career advancement opportunities within the team, ensuring your professional growth and development.

Is this you? If so, we'd like to hear from you.

Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us .

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.

Attached documents

• Job Description Senior Applications Support Analyst (March 2024) (1).pdf