Senior Application Support Analyst (Fixed-term)

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About the role

Are you an IT professional with a keen interest in system configuration and troubleshooting allied to a customer centric approach ?

The Business Systems team at Bournemouth University are responsible for the configuration and support of a number of the universities critical systems, including the Student Administration System (SITS) and the IT Service Management System (Hornbill). The team collaborate with project teams, IT colleagues, key business stakeholders and 3rd party software suppliers to implement, update, develop and troubleshoot those systems.

The team are looking for an experienced Application Support Analyst, to take the lead in maintaining our ITSM system.

The role:

• Will be the primary contact for all interactions with the third party supplier - Hornbill and key business stakeholders.
• Will agree workload priorities and scheduling in discussion with the Business Systems Specialist.
• Is offered for a 12 month period, as cover for a staff secondment to our Case & Enquiry Management System project.
• Available on a hybrid basis - requiring a minimum average on-site attendance of 40% a week.

As a member of the team, you will contribute through all stages of the development life cycle, encompassing analysis, design, development, testing, implementation. and support You will have strong analytical and problem-solving skills with an attention to detail. You will also be adept at diagnosing and resolving faults to maintain service stability.

You will be dynamic, driven, work to high standards and be able to communicate effectively with technical and non-technical colleagues. You must have experience of working successfully in a similar role.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service's Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job.

This position is available on a fixed-term basis until 12th January 2026.

About the department

Our IT Services department collaborates closely with our academic faculties and professional service teams to champion change and deliver our digital roadmap enabling the BU vision. The team is composed of imaginative and dedicated individuals who are passionate about supporting BU with secure technology services. We are a future-focused department, committed to delivering new digital solutions for our staff and students.

About us

Bournemouth University's vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].