Senior Application Support Analyst

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Job Description

Senior Application Support Analyst

Become the expert our clients rely on. At Verisk SBS, we partner with some of the most respected businesses in the insurance and specialty markets-helping them run smarter, faster, and more efficiently. We're now looking for an experienced Application Support Analyst to join our high-performing team and play a key role in delivering outstanding Business-as-Usual support services.

If you're someone who thrives on solving complex problems, enjoys becoming the go-to expert in a product or business domain, and loves working directly with clients to make a real impact, this is a role where your expertise will shine.

Responsibilities

What You'll Do

• As a Senior Application Support Analyst, you'll be a senior presence within the team-leading by influence, owning complex situations, and ensuring our clients receive exceptional service. You will:
• Become a subject-matter expert in a specific business or product area, guiding colleagues and clients with confidence.
• Lead investigations into complex application and system issues across multiple Verisk SBS products.
• Drive continuous service improvement-enhancing processes, documentation, knowledge bases, and departmental capability.
• Engage directly with clients through meetings, workshops, and onsite visits, ensuring we deeply understand their business and operational environment.
• Analyse and prioritise incidents and service requests using ITSM tooling, ensuring SLA commitments are met.
• Collaborate closely with Technical Support, Development, and Service Delivery teams to resolve issues and deliver client requirements.
• Support seamless service transition for new projects moving into BAU.
• Provide expert training internally and externally.
• Uphold the highest standards of data security, risk management, and governance.

Qualifications

What You Bring

• You're someone who blends technical curiosity with strong communication and leadership skills. You will have:
• 3+ years' experience in a customer-facing software support environment.
• Strong problem-solving abilities across business process, application, and database layers.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Ability to lead others in problem-solving scenarios (team leadership without line management).
• Solid understanding of relational databases, server architecture, and the ability to write SQL queries.
• A proactive approach to workload management, prioritisation, risk awareness, and continuous improvement.
• A natural affinity for complex software applications and a passion for helping clients succeed.

Why Join Verisk SBS?

• Work with a trusted market leader shaping the future of insurance technology.
• Thrive in a collaborative, supportive environment that encourages growth and expertise.
• Enjoy real autonomy-becoming an expert voice within the department.
• Hybrid working, meaningful client interaction, and opportunities for onsite engagement.
• A culture that values innovation, continuous improvement, and putting clients first.

Ready to Become the Expert Clients Turn To?

If you want a role where your experience, insights, and technical ability make a direct impact on client success and product excellence, we'd love to hear from you.

#LI-Hybrid

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events..

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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