Senior Application Support Analyst

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Job Description

Senior Application Support Analyst

Become the expert our clients rely on. At Verisk SBS, we partner with some of the most respected businesses in the insurance and specialty markets-helping them run smarter, faster, and more efficiently. We're now looking for an experienced Application Support Analyst to join our high-performing team and play a key role in delivering outstanding Business-as-Usual support services.

If you're someone who thrives on solving complex problems, enjoys becoming the go-to expert in a product or business domain, and loves working directly with clients to make a real impact, this is a role where your expertise will shine.

Responsibilities

What You'll Do

• As a Senior Application Support Analyst, you'll be a senior presence within the team-leading by influence, owning complex situations, and ensuring our clients receive exceptional service. You will:
• Become a subject-matter expert in a specific business or product area, guiding colleagues and clients with confidence.
• Lead investigations into complex application and system issues across multiple Verisk SBS products.
• Drive continuous service improvement-enhancing processes, documentation, knowledge bases, and departmental capability.
• Engage directly with clients through meetings, workshops, and onsite visits, ensuring we deeply understand their business and operational environment.
• Analyse and prioritise incidents and service requests using ITSM tooling, ensuring SLA commitments are met.
• Collaborate closely with Technical Support, Development, and Service Delivery teams to resolve issues and deliver client requirements.
• Support seamless service transition for new projects moving into BAU.
• Provide expert training internally and externally.
• Uphold the highest standards of data security, risk management, and governance.

Qualifications

What You Bring

• You're someone who blends technical curiosity with strong communication and leadership skills. You will have:
• 3+ years' experience in a customer-facing software support environment.
• Strong problem-solving abilities across business process, application, and database layers.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Ability to lead others in problem-solving scenarios (team leadership without line management).
• Solid understanding of relational databases, server architecture, and the ability to write SQL queries.
• A proactive approach to workload management, prioritisation, risk awareness, and continuous improvement.
• A natural affinity for complex software applications and a passion for helping clients succeed.

Why Join Verisk SBS?

• Work with a trusted market leader shaping the future of insurance technology.
• Thrive in a collaborative, supportive environment that encourages growth and expertise.
• Enjoy real autonomy-becoming an expert voice within the department.
• Hybrid working, meaningful client interaction, and opportunities for onsite engagement.
• A culture that values innovation, continuous improvement, and putting clients first.

Ready to Become the Expert Clients Turn To?

If you want a role where your experience, insights, and technical ability make a direct impact on client success and product excellence, we'd love to hear from you.

#LI-Hybrid

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority-from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve - from insurance and energy to financial services and beyond.

Life at Verisk: Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let's build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

https://www.verisk.com/company/careers/

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