Senior Application Engineer (M/F/O)

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This role, as part of the UK Safety Support and Implementation team, will deliver support, software implementation and software configuration services to our public safety (and associated services) customers.

Candidates will have customer facing experience, a logical and systematic approach to problem solving and great
customer focus. Reporting to the Safety Practice Operations Manager, as well as providing support and
implementation services, the job holder deliver a range of activities according to experience.

Duties and Responsibilities

Customer Support and Helpdesk

• Providing first and second line support to customers, and performing proactive customer checks
• Managing escalations to senior colleagues, product centres or third parties
• Participation in a 24x7 support rota once requisite experience gained (additional standby payments apply)
• Performing and advising on SQL server database administration tasks, including resolving data integrityissues, and identifying performance improvements.

Implementation and configuration of software on internal and customer systems:

• Defining and delivering configuration changes
• Implementation of product releases and updates
• Act as Technical Lead for implementation projects / major implementation projects, drawing out customer requirements and leading the implementation team
• Liaising with the development team to ensure the correct specification and delivery of custom code
• System configuration design and implementation using in-house tools
• Solution documentation including low-level and high-level designs

Technical Pre-Sales and Bid support including:

• Preparation and delivery of presentations and demonstrations
• Contributing to and delivering technical bid responses, solution design and professional services estimates
• Preparing 'proof of concepts'

The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of:

• Microsoft Operating systems (client and server) and networking technologies
• Virtualisation and cloud technologies (e.g. VMWare, Microsoft Azure)
• Databases and SQL (preferably Microsoft SQL Server)
• Scripting languages (e.g., PowerShell)

Highly Desirable Knowledge and Experience

• Experience of working in an application support position for a software vendor
• Knowledge of JSON, XML
• Knowledge of operating in a Microsoft Azure based environment
• Experience with PowerBI or similar reporting tools

Education and Experience

• Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience
• Candidates would usually have over five years relevant experience practical IT experience at this level

Other Attributes

• Full, preferably clean, driving licence
• Candidates must be able to pass security vetting

We Offer You

• 25 days Company Holiday
• Hybrid Working (1 day a week Swindon)
• Private Health Scheme
• Life cover 4x salary
• Company pension scheme
• Virtual GP support
• Achievement awards for great work
• Monetary service awards
• Great team culture and social activities
• Free Parking onsite