Senior Analyst - Sparks Transformation - 6 Month FTC

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Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

As an Analyst in the Sparks team, you will be working alongside a group of analysts responsible for the evaluation and analysis of key campaigns and activities across the Sparks programme. You will be measuring the performance of initiatives such as CRM and offer campaigns, as well as larger strategic proposition projects.

Your key accountabilities will include

• Development and enhancement of Sparks reporting through Power BI. Working with stakeholders on continuing development of existing Sparks and new Sparks dashboard reporting, building out automated workflows to optimise efficiency.
• Analysis and evaluation across Sparks as required. Evaluation of Sparks campaigns - working with Campaign Managers and Analytical teams on ensuring the test & learn structure of campaigns are fit for evaluation
• Delivery of ad-hoc analysis on personalised offers.
• Analysis and evaluation of customer experience across Sparks. Generation of customer insight analytics to enable the complete comprehension of the loyalty programme, playing a key insight led role in crafting the Spark's future.
• Packaging up and presenting the story to key business groups to generate consensus and engagement across M&S. Sharing analytical results and methods in a commercial and compelling manner, with ability to visualise insights in a clear and concise format, enabling self-serve.
• Ensuring that findings are shared within the team and the business to drive a culture of data. Actively participate in training and data/analytics sharing sessions.

Your key skills will include

• Being passionate about analytics and demonstrate a detailed understanding of the customer, their behaviour, characteristics, and relationship with M&S.
• Demonstrate an analytical 'curiosity' through innovative, data driven insights about business questions.
• Exceptional problem solving, analytical and numerical skills.
• Strong knowledge of advanced SQL across big data tables. Knowledge of analytical coding languages such as Python, PySpark, or R .Exposure and experience of using Azure Databricks.
• Strong knowledge of using Power BI, including automation of workflows and reporting.
• Experience visualising data and presenting analytics.
• Knowledge of manipulating and transforming data sets and applying analytical methodologies.

Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more
conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting
opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

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About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Our Ecommerce operation is dedicated to delivering the best ever, personalised shopping experience via M&S.com - getting our customers to the products they want, and quickly.

Now is a really exciting time to join us as we continue to turbocharge our transformation and become the number one online retailer.