Senior Analyst, Product Partnerships

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Company Description

At Checkout.com, we're building the future of online payments. We're a fast-paced, collaborative environment where innovation and ownership are highly valued. The Product Partnership function provides dedicated in-depth support of new initiatives for the Risk Operations department of Checkout.com, and creates a single default point of entry for the Product teams.

Job Description

As a Product Partnership Senior Analyst, you will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements. You'll act as a vital link between our Product, Engineering, and Risk Operations teams, facilitating communication, ensuring teams are equipped for success, and championing merchant and Risk Operations needs in driving continuous improvements in processes and product design.

What you will be doing

• Represent the Risk Operations team in the ongoing relationship with Checkout's Product department, defining Risk requirements for new product releases and enhancements
• Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling, and advocate for such roadmap with Checkout's Product developers
• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users perspective
• Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations Be an integral part of the Risk Operations team and act as the single point of entry for the Product teams
• Support Risk Operations strategic initiatives such as vendor assessment, capacity planning and ad-hoc company-led projects
• Stay abreast of customer trends & requirements, competitor products, and market shifts

Qualifications

• In-depth knowledge of product development processes and support operations. You understand the complexities of bringing new products to market and the importance of seamless support
• Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment
• You're passionate about advocating for user needs and ensuring a positive support experience
• Strong communication, collaboration, and interpersonal skills. You can effectively engage with technical and non-technical stakeholders and build strong relationships
• Expertise in data analysis to extract trends and insights from customer feedback (i.e INDEX MATCH, SQL skills, Pivot tables)
• Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met
• Comfortable working with APIs and understanding technical product details. Proficiency in tools like Retool and Datadog is a plus.
• Payments industry experience is a plus, but not required

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagramhttps://www.instagram.com/checkout_com/