Senior Analyst, Product Operations

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Company Description

We're Checkout.com - you might not know our name, but we're behind many of the digital experiences people use every day.

When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, TikTok, Sony, or eBay, there's a good chance our technology powers the payment behind the scenes.

At Checkout.com, we're building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world's most ambitious businesses deliver seamless digital experiences at scale.

We're also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech and we're just getting started.

As a Product Partnership Senior Analyst, you will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements. You'll act as a vital link between our Product, Engineering, and Risk Operations teams, facilitating communication, ensuring teams are equipped for success, and championing merchant and Risk Operations needs in driving continuous improvements in processes and product design.

What you will be doing:

• Represent the Risk Operations team in the ongoing relationship with Checkout's Product department, defining Risk requirements for new product releases and enhancements
• Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling, and advocate for such roadmap with Checkout's Product managers
• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users perspective
• Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations
• Support Risk Operations strategic initiatives such as vendor assessment, capacity planning and ad-hoc company-led projects
• Stay abreast of customer trends & requirements, competitor products, and market shifts

About you

• In-depth knowledge of product development processes and support operations.
• You understand the complexities of bringing new products to market and the importance of seamless support
• Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment
• You're passionate about advocating for user needs and ensuring a positive support experience
• Strong communication, collaboration, and interpersonal skills. You can effectively engage with technical and non-technical stakeholders and build strong relationships
• Expertise in data analysis to extract trends and insights (i.e INDEX MATCH, SQL skills, Pivot tables)
• Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met
• Payments industry experience is a plus, but not required

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram