Senior Analyst - IT Client Trainer
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Senior Analyst - IT Client TrainerAICPAUnited Kingdom
About the Role:
The IT Client Trainer will play a pivotal role in ensuring that our internal stakeholders are well-equipped to use technology effectively. This will drive a smoother service for our stakeholders and technical teams. This role will report into Senior Manager - IT Client Services.
Job Responsibilities:
Training Program Planning and Monitoring
• Materials Creation: Developing training materials, including manuals, presentations, and e-learning modules.
• Classroom and Virtual Training: Conducting formal classroom sessions and virtual training for staff.
• Train-the-Trainer: Preparing trainers to deliver consistent content across the organization.
• Record Keeping: Maintaining accurate records of training sessions and attendance.
• Compliance: Ensuring adherence to regulatory requirements and company policies.
Content Development and Delivery
• Provide feedback on vendor service performance across the supply chain to ensure adherence to contractual obligations, following stakeholder training
• Contribute to monthly performance service review meetings with key stakeholders.
• Lead monthly training reviews with IT Leadership.
• Assist in the creation of monthly IT Newsletters, ensuring training content is included
• Lead adhoc training sessions with stakeholders.
• Proactively develop IT trainer pages on company intranet
• Project Coordination: Working with IT teams to plan and implement training initiatives during system upgrades or new software rollouts
Technical Expertise
• System Familiarization: Understanding IT systems, software, and tools.
• Troubleshooting: Working with technical teams, address technical issues and providing training solutions.
• Contribute to continuously develop and refine IT processes and procedures based on the ITIL framework.
You Have:
• Excellent written and verbal communication skills
• Broad-based IT and business experience, conducting IT training in a medium to large organization.
• Ability to influence change without authority through collaboration and training
• Adept at presenting complex information in straightforward terms to a range of audiences
• Demonstrate experience in building relationships with and influencing stakeholders
• Experience working with different levels within the organization
• Experience in working with Managed Service Providers
• Understands how IT training supports and enables the business and IT
• Understands the potential of AI and analytics
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.