Senior Analyst

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Job Description

Please note this role is a 6 month fixed term contract

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you?

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

At M&S customers are at the heart of everything we do, and our mission is to understand and engage them personally. As part of the team, you will be working alongside a group of Analysts responsible for the evaluation and analysis of key campaigns and activities across the Sparks programme. You will be measuring the performance of initiatives such as CRM and offer campaigns, as well as larger strategic proposition projects.

• Work closely with partners to fully understand requirements and provide collaborative solutions based on a commercial and analytical understanding.
• Working with stakeholders on continuing development of existing and new reporting processes, through automation of data processes and data engineering.
• Provide analytical expertise to support the delivery of data and digital products, working closely with the relevant business teams.
• Support and encourage experimental approaches to technological and analytical challenges.
• Act as a data and analytical consultant to help identify opportunity, drive understanding or solutions across the business.

Who you are

• Being passionate about analytics and demonstrate a detailed understanding of the customer, their behaviour, characteristics, and relationship with M&S.
• Excellent knowledge of advanced SQL across big data tables. Knowledge of Python/R preferred.
• Knowledge of using Power BI, with a specific focus on automation of data processes and data engineering.
• Knowledge of manipulating and redefining data sets and applying analytical and statistical methodologies.
• Ability to communicate effectively with the business partners to understand their needs and interpret how they could be fulfilled using the available data.

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-CA1 #Li-Hybrid

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Our Ecommerce operation is dedicated to delivering the best ever, personalised shopping experience via M&S.com - getting our customers to the products they want, and quickly.

Now is a really exciting time to join us as we continue to turbocharge our transformation and become the number one online retailer.