Senior Analyst

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Job summary

As a Senior Analyst you will deliver data and insight to stakeholders across the health and care system, so that they can improve the delivery of NHS services and patient safety. This role is to support our Provider Assurance team, who support primary care contractors to meet their contractual obligations. They do this on behalf of NHS England, and the Welsh Government.

You will have a specific area of expertise, such as prescriptions, dental or ophthalmic data, where you will work with key internal and external stakeholders, to understand their needs and create the right insight.

Your insight may be shared with a few key stakeholders or thousands of people across the NHS and beyond who use our data products and services.

The post can be based at our NHSBSA offices in Newcastle or Eastbourne, though the role will require travel.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

To provide data and insight to Provider Assurance colleagues via a range of reporting tools, along with advise on best practice for developing reporting. Assist with answering ad-hoc queries from Provider Assurance, and evaluate data quality of Provider Assurance datasets.

About us

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

Job description

Job responsibilities

In this role, you are accountable for:

• Conducting analysis, interpretation and presentation of highly complex data and information to support informed decision making within the health and care system. This will include communicating complex data and analyses effectively at all levels to both technical and non-technical audiences verbally and in writing.

Customer

• Representing the organisation as a data/business expert with internal and external customers. You will engage with stakeholders, such as working groups made up of clinical and non-clinical experts, to capture user needs.
• Ensuring the information provided is accessible and understandable to a wide audience, and that it conforms to expected high standards. This includes ensuring your work complies with information governance requirements.
• Providing training to customers and internal staff, in conjunction with the Data Services team, on the use of data and the interpretation of information reports.

Knowledge and analytical leadership

• Providing analyses to support the development and refinement of metrics and reports to highlight trends, identify outlier behaviours within the data sets and risks within NHS services.
• Deciding on the best methodology to analyse, investigate and resolve complex analytical queries or problems where there is a range of options. You will focus on identifying the best way to create actionable insight, which may require you to work through highly complex information problems where leading opinions conflict.
• Building fully documented analysis, reports, and dashboards for use by external customers to required specifications. This will also involve providing information to answer Parliamentary Questions and Freedom of Information requests. You will ensure that accompanying notes and definitions are regularly reviewed and updated where appropriate.
• Ensuring the integrity of the data, reports and information requests are quality checked in conjunction with statisticians, business, and clinical experts as appropriate.
• Seeking to work in the open as default. This will involve sharing your work across Data and Insight and taking an active part in the relevant Communities of Practice. You will also seek to work in the open, in line with the NHS Service Standard.

Leadership

• Informing the relevant product backlog, via user stories and epics, of what is required to deliver the work. This will be in line with the Agile methodology.
• Proposing policy or service changes to improve the products and services of the department or to improve internal processes and the customer experience.
• Planning and organising your own workload. You will manage activities or projects that require formulation or adjustment.
• Participating in organisation wide and NHS projects and working groups where appropriate. This may involve taking on a lead role based on experience.

Job description
Job responsibilities

In this role, you are accountable for:

• Conducting analysis, interpretation and presentation of highly complex data and information to support informed decision making within the health and care system. This will include communicating complex data and analyses effectively at all levels to both technical and non-technical audiences verbally and in writing.

Customer

• Representing the organisation as a data/business expert with internal and external customers. You will engage with stakeholders, such as working groups made up of clinical and non-clinical experts, to capture user needs.
• Ensuring the information provided is accessible and understandable to a wide audience, and that it conforms to expected high standards. This includes ensuring your work complies with information governance requirements.
• Providing training to customers and internal staff, in conjunction with the Data Services team, on the use of data and the interpretation of information reports.

Knowledge and analytical leadership

• Providing analyses to support the development and refinement of metrics and reports to highlight trends, identify outlier behaviours within the data sets and risks within NHS services.
• Deciding on the best methodology to analyse, investigate and resolve complex analytical queries or problems where there is a range of options. You will focus on identifying the best way to create actionable insight, which may require you to work through highly complex information problems where leading opinions conflict.
• Building fully documented analysis, reports, and dashboards for use by external customers to required specifications. This will also involve providing information to answer Parliamentary Questions and Freedom of Information requests. You will ensure that accompanying notes and definitions are regularly reviewed and updated where appropriate.
• Ensuring the integrity of the data, reports and information requests are quality checked in conjunction with statisticians, business, and clinical experts as appropriate.
• Seeking to work in the open as default. This will involve sharing your work across Data and Insight and taking an active part in the relevant Communities of Practice. You will also seek to work in the open, in line with the NHS Service Standard.

Leadership

• Informing the relevant product backlog, via user stories and epics, of what is required to deliver the work. This will be in line with the Agile methodology.
• Proposing policy or service changes to improve the products and services of the department or to improve internal processes and the customer experience.
• Planning and organising your own workload. You will manage activities or projects that require formulation or adjustment.
• Participating in organisation wide and NHS projects and working groups where appropriate. This may involve taking on a lead role based on experience.

Person Specification

Qualifications

Essential

• Degree in mathematics/statistics/finance or subject requiring high levels of numeracy, or equivalent qualification or experience

Desirable

• IT related degree or equivalent

Experience

Essential

• In depth specialist knowledge of information analysis and the use of information acquired through degree or equivalent plus additional specialist knowledge acquired through training and relevant experience to masters degree level or equivalent.
• Experience of working within a business-reporting environment
• An in-depth understanding of data presentation issues
• Development of online reports using web-based software

Desirable

• Database management systems
• Experience of using Oracle and SQL Server
• Demonstrable experience of using BI tools, such as OBIEE and InstantAtlas
• Previous work experience within the NHS
• Experience of managing projects.

Personal Qualities, Knowledge and Skills

Essential

• Ability to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options
• Ability to use database, statistical, word processing, spreadsheet, and presentational IT packages to produce complex and, at times, highly sensitive reports.
• Analytical and logical approach to problem solving
• Able to formulate plans which cover a range of complex activities including target setting and prioritisation of activities
• Able to concentrate intensively, using significant discretion in decision-making activities.
• Confident at data analysis and presenting information. This includes presenting information to a variety of audiences with varying levels of understanding
• Proactive and personally motivated, using own initiative.
• Self-aware, flexible, and adaptable
• Able to work on multiple activities in a changing environment
• Able to absorb technical information quickly
• Excellent communication and presentation skills with the ability to explain fundamental concepts including areas with highly complex and contentious subject matter.
• Able to motivate, persuade and negotiate in non-line management relationships.
• Good team player with an eye for detail
• Thrives on Change

Desirable

• Data reporting packages and tools

Person Specification
Qualifications

Essential

• Degree in mathematics/statistics/finance or subject requiring high levels of numeracy, or equivalent qualification or experience

Desirable

• IT related degree or equivalent

Experience

Essential

• In depth specialist knowledge of information analysis and the use of information acquired through degree or equivalent plus additional specialist knowledge acquired through training and relevant experience to masters degree level or equivalent.
• Experience of working within a business-reporting environment
• An in-depth understanding of data presentation issues
• Development of online reports using web-based software

Desirable

• Database management systems
• Experience of using Oracle and SQL Server
• Demonstrable experience of using BI tools, such as OBIEE and InstantAtlas
• Previous work experience within the NHS
• Experience of managing projects.

Personal Qualities, Knowledge and Skills

Essential

• Ability to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options
• Ability to use database, statistical, word processing, spreadsheet, and presentational IT packages to produce complex and, at times, highly sensitive reports.
• Analytical and logical approach to problem solving
• Able to formulate plans which cover a range of complex activities including target setting and prioritisation of activities
• Able to concentrate intensively, using significant discretion in decision-making activities.
• Confident at data analysis and presenting information. This includes presenting information to a variety of audiences with varying levels of understanding
• Proactive and personally motivated, using own initiative.
• Self-aware, flexible, and adaptable
• Able to work on multiple activities in a changing environment
• Able to absorb technical information quickly
• Excellent communication and presentation skills with the ability to explain fundamental concepts including areas with highly complex and contentious subject matter.
• Able to motivate, persuade and negotiate in non-line management relationships.
• Good team player with an eye for detail
• Thrives on Change

Desirable

• Data reporting packages and tools

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

NHS Business Services Authority
Address

Stella House

Newcastle Upon Tyne

NE15 8NY

Employer's website