Senior Ambulance Care Assistant

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Job summary

Senior Ambulance Care Assistant

UCLH - North West London (NW1E 6AS)

45 Hours Per Week - Various shifts

£28,884.61 per annum

G4S Patient Transport Services are seeking enthusiastic people with a caring disposition to join our Senior Ambulance team based in UCLH.

Main duties of the job

As a Senior Ambulance Care Assistant, you will work as part of the Patient Transport Services team, conveying non-emergency patients to and from hospital and clinic appointments, ensuring the patients welfare in transit and ensuring that safety and best practice are adhered to at all times.

The team is dedicated to the delivery of care achieved with the highest standards of patient safety and experience.

About us

Benefits

• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Charity work- Match-it and Payroll Giving
• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical )
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
• Refer a Friend Scheme
• Progression, training and development opportunities.
• Subsidised healthcare plan

Why G4S?

G4S Patient Transport Services is one of the UKs largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Job description

Job responsibilities

What's Involved:

• Motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
• To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
• Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Available to transport patients as required.
• Engage with Ward staff and patients to organise, and allocate resources, to optimise service delivery.
• Liaise with external agencies as required, ensuring that contractual issues are resolved &co-operation is achieved.
• Provide support and advice to Ambulance Crews
• Undertake supervision of journey to ensure compliance
• Undertake regular checks to ensure cleaning requirement/rotas are achieved
• Ensure vehicle and equipment checks are completed as required
• Deal with staff matters which arise as first point of contact
• Follow all appropriate safety procedures and report any potential hazards orpossible misuse of the service to the Service Delivery Manager.
• Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
• Excellent patient feedback with no customer complaints
• Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
• Fully up to date with manual handling techniques and use of equipment
• Deadlines met for production of data and tasks completed
• Vehicle and equipment servicing and maintenance records always accurate and up to date
• Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
• Good health and safety record with no accidents or health and safety issues
• Works well within the team
• Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
• Mail collected and posted within timeframes as set within the Contract
• Helpful, pleasant and polite manner to colleagues and client at all times
• Always maintains confidentiality
• Assist with Team Leader and control duties as and when required.

Job description
Job responsibilities

What's Involved:

• Motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
• To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
• Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Available to transport patients as required.
• Engage with Ward staff and patients to organise, and allocate resources, to optimise service delivery.
• Liaise with external agencies as required, ensuring that contractual issues are resolved &co-operation is achieved.
• Provide support and advice to Ambulance Crews
• Undertake supervision of journey to ensure compliance
• Undertake regular checks to ensure cleaning requirement/rotas are achieved
• Ensure vehicle and equipment checks are completed as required
• Deal with staff matters which arise as first point of contact
• Follow all appropriate safety procedures and report any potential hazards orpossible misuse of the service to the Service Delivery Manager.
• Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
• Excellent patient feedback with no customer complaints
• Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
• Fully up to date with manual handling techniques and use of equipment
• Deadlines met for production of data and tasks completed
• Vehicle and equipment servicing and maintenance records always accurate and up to date
• Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
• Good health and safety record with no accidents or health and safety issues
• Works well within the team
• Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
• Mail collected and posted within timeframes as set within the Contract
• Helpful, pleasant and polite manner to colleagues and client at all times
• Always maintains confidentiality
• Assist with Team Leader and control duties as and when required.

Person Specification

Qualifications

Essential

• Full driving license required with no more than 3 points
• Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common-sense approach
• Duties will involve lifting and moving patients
• A caring attitude towards patients and outgoing friendly manger, able to show empathy
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure without compromising standards of performance, calm under pressure and be and professional at all times

Desirable

• Categories C1 & D1 on driving licence
• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required

Person Specification
Qualifications

Essential

• Full driving license required with no more than 3 points
• Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common-sense approach
• Duties will involve lifting and moving patients
• A caring attitude towards patients and outgoing friendly manger, able to show empathy
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure without compromising standards of performance, calm under pressure and be and professional at all times

Desirable

• Categories C1 & D1 on driving licence
• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G4S
Address

UCLH

1 Grafton Way

London

WC1E 6JN

Employer's website