Senior Admissions Officer

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About Us

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We welcome applications from students from all over the world and our purpose is to provide an efficient service that manages the application process from start to finish. The service we provide makes a significant impact to thousands of applicants lives every year and because of this our aim is to make that service as fair, inclusive and accessible as possible. We are central to developing a global and diverse student community and are proud to be a pivotal part of a student's journey at King's, often being the first point of interaction for applicants.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About the role

As a Senior Admissions Officer, the post-holder will manage a team of Admissions Officers to deliver a professional and proactive admissions service for the university. This will include setting clear objectives and overseeing the team's workload to ensure a high-quality applicant experience, and both accurate and efficient decision-making.

As a team leader, the post-holder will be a point of contact for queries from Admissions Officers and colleagues across the university and will be required to research and advise on non-standard qualifications and fee statuses. They will conduct training and impart knowledge with other members of the team, working collaboratively towards a shared goal.

The post-holder will be responsible for assisting the university in reaching its admissions targets by monitoring progress of decisions and analysing trends in data. They will work collaboratively with colleagues in Admissions and across the university to ensure a consistent and fair admissions process.

This is an exciting opportunity for candidates looking to develop their line management skills in a fast paced and collaborative environment, and who wish to utilise their skills and expertise in customer/administrative service. This is an opportunity to grow your skills in stakeholder management and decision making.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role

This is a full time role and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer service, or administration roles. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
2. Ability to work under pressure to complete a range of competing priorities; requesting and utilising support as required
3. Excellent written and oral communication skills, with the ability to negotiate effectively with colleagues at all levels
4. Excellent time management and organisational skills, working to tight deadlines and with minimal supervision
5. Ability to resolve complex queries and provide guidance
6. Successful stakeholder management, working with a broad range of stakeholders in a professional manner
7. Ability to demonstrate understanding and awareness of skills required in effective line management
8. Strong IT skills with the ability to adapt quickly to new software.

Desirable criteria

1. Good numeracy skills and ability to analyse numerical data
2. Working effectively in a team and collaborating with colleagues, with experience in leading others and motivating a team
3. Familiarity with university admissions systems such as UCAS, SITS, e:Vision or experience of an online portal including CRM software.
4. Knowledge and understanding of higher education, and current issues and challenges in higher education Admissions

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ' How we Recruit ' pages.