Senior Administrator (MSK Service)

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Detailed job description and main responsibilities

• Requesting the transfer of diagnostic images and reports to support clinical care
• To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team.
• Create RTT documentation and other enclosures to support onward referral to hospital
• To monitor patient's pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.
• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties
• Provide information and advice to service users, verbally and/or in writing

• To act in accordance with the Service in processing new referrals, this includes but is not limited to: allocating referrals, inputting data into appropriate platforms, to create and action triage outcomes as required.

• To assist with the allocation of patients and entering patient details into appropriate health care professionals'
• To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary.
• To regularly access the generic email systems, responding to all queries.

Person specification

Experience, skills, qualities

Essential criteria

• Significant experience of working in an administrative capacity
• Experience of working in an NHS setting
• Excellent written and verbal communication skills
• Capacity to manage a demanding workload

Desirable criteria

• Demonstrable knowledge of E-Procurement system
• Demonstrable knowledge of System 1 database

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description & Person Specification (PDF, 213.1KB)
• CNWL Staff Networks (PDF, 320.0KB)
• CNWL Values (PDF, 182.9KB)
• CNWL Reward and Wellbeing Handbook 2020 (PDF, 1.1MB)