Senior Administrator For Looked after Children

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Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.

Job overview

We are looking to recruit a professional, conscientious, individual to become part of the Administration Team for our Looked after Nursing Team and 0-19 Admin team. The working hours are 9am-5pm Mon-Fri.

The role is a dual role split between the Looked After Children's Team and Merton Admin Spa

Looked after Children Service:

The post holder will work closely with the Looked after Children's Nurses who are responsibility for the health and wellbeing of the Merton Looked after Children (LAC). The team is a small dynamic team, who put the children's needs at the heart of our work. This was recognised in 2024 with one of our nurses winning the CLCH coveted Compassion in Care Award.

Merton Children's SPA Team, Senior Administrator:

The post holder will work closely with the Spa Team leader and be responsible to support clinical services, manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent. The post holder will also take online management duties to members of the Admin Team, completing 1:1's and daily management duties.

You will work flexibly between the 2 services.

Main duties of the job

To support the running of the Looked after Nursing Team

To support the day-to-day running of the administration needs of the Looked after Nursing Team and to act as a point of contact for professionals.

To work as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.

To communicate with professionals and the public with tact and sensitivity.

Working for our organisation

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Detailed job description and main responsibilities

**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**

Person specification

Education/Qualifications

Essential criteria

• Good general standard of education
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, or equivalent experience

Desirable criteria

• Certificates in leadership/ management, quality improvement

Experience

Essential criteria

• Previous administration/secretarial experience. Experience of working with the public in a customer or client-facing role.
• Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management.
• Advanced level and competence in a range of computer skill for IT systems and business applications e.g. MS Word, Excel, PowerPoint, Scheduler, Outlook, or similar application for development of spread sheets, presentations & databases.
• Experience of using patient administration systems.
• Experience of dealing with enquiries from the public and partner organisations.
• Experience of prioritising workload to meet conflicting demands.
• Experience of supervising and managing staff.
• Experience of organising meetings and events including speakers

Desirable criteria

• Experience of working in the NHS/Public sector.
• Project management experience.
• Experience of recruitment and selection procedure.
• Ability to learn new internal and local processes and procedures.

Skills and Knowledge

Essential criteria

• Knowledge of a range of administrative/secretarial procedures.
• Understanding of patient pathways and medical terminology in own area of work.
• Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills.
• Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices.
• Know and understand the legal definition/term of who LAC/Care Leavers are. Know about the impact of neglect physical sexual/emotional abuse on LAC/Care Leavers.
• Awareness that children in care may still be vulnerable and at risk of abuse/neglect e.g. CSE/County Line.
• Open to attend training organized by LA, CLCH or other partner agencies to learn and acquire new knowledge, skills and competencies in relation to LAC and Special Educational Needs & Disabilities

Desirable criteria

• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.
• Awareness of the Children's and Families Act 2014, Send Code of Practice 2015, Children Act 1989, Disability Discrimination Act 1995 and other related statutory guidelines including safeguarding children and adults.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

Interview arrangements will be communicated via email so please check your email regularly following the closing date.

At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability.

We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks:

Disability and Wellbeing Network (DAWN)

Race Equality Network

Rainbow Network which supports LGBTQI staff.

Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.

The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)

"We work Flexibly"

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 568.3KB)
• CLCH Trust Values (PDF, 720.3KB)