Senior Administrator

Job Description

We have an exciting opportunity for Reservations Systems Support Administrator to join our growing Business Services Team in our Belfast office.

What you will do

• Working closely with the Business Services Project Manager and the Business Services Systems Officers, the Systems Support Administrator is responsible for providing global operational support and administration of the firm's room and desk booking technology, Eptura Engage.
• The role holder will be a subject matter expert and trusted advisor for the system, acting as a key interface between the legal practice groups, IT, supplier and the various Business Services functions within the network (EMEA, the Americas and APAC), specifically supporting on the development of the system to deliver the London office move and NYC office roll out. They will need to have a good understanding of client requirements and the business needs. They will also need to take ownership and manage workstreams autonomously through time management and organisation skills, and co-ordinating teams that are responsible for cross-functional deliverables.
• They will provide change management support and will be responsible for training and supporting international offices on any new system features for the room and desk booking technology. They will also be responsible for regular system upgrades of the room booking system and coordinate pre-system upgrade activities such as updating test scripts, testing and communicating fixes and improvements to relevant stakeholders.
• As the subject matter expert, the role holder is responsible for logging defects and escalating issues to suppliers and will look at providing solutions to technical issues, where possible.
• Client relationship management should form a key but natural function of the role. The role holder will be accountable for ensuring that our stakeholders derive the maximum benefit from all systems. They will be required to build solid internal and external working relationships, establish relationships with clients based on trust and credibility and represent the project team in various internal and external meetings.

What you will have

• Experience of working with a room and desk booking system.
• Enthusiastic, self-sufficient and adaptable, able to offer credible alternatives and creative solutions to help reach deadlines and overcome project related and system issues.
• Strong interpersonal skills, proactive with excellent written and oral communication.
• Customer-oriented, with proven ability to anticipate and understand the needs of clients.
• A resourceful, natural relationship builder with excellent stakeholder management skills.
• Presentation and training skills with the ability to facilitate meetings.
• Awareness of cultural differences amongst global offices and able to adapt communication style accordingly.
• Entrepreneurial mind set, goal orientated, strong practical problem-solving skills, outstanding work ethic and professionalism.
• Ability to manage demanding and sometimes challenging clients and managing high volumes of requests with a variety of technical intricacies.
• Passion for making things work better.

What we can offer you
We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services.
We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

If this role is not of interest we may have another suitable opportunity here for you at A&O Shearman! Visit our careers portal at A&O Shearman Careers and submit your CV to our Talent Network to be notified when the perfect opportunity becomes available.