Senior Administrator

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Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options.

We currently have a vacancy for a Senior Administrator and are looking to appoint a dynamic and energetic individual to join our team of experienced administrators. This role provides an exciting opportunity to contribute to the development and ongoing success of the service in Nottinghamshire. Individuals will need to be motivated, enthusiastic, committed and driven to meet the expectations of this challenging role. The role also involves supporting and managing our locality administration team.

The successful candidate will have experience in an administrative role with good IT skills including Microsoft Office and Excel. You will have excellent communication and organisational skills and will provide support across the service in ensuring day to day delivery is achieved.

Where: Various locations in Nottinghamshire

Full Time Hours: 37.5 per week

Full Time Salary: £27,132.98 - £28,692.82 depending on experience (based on full time hours, pro rata for part time hours)

Contract Type: Fixed Term until 31st March 2026

Responsibilities

The Role:

• As first point of contact within the service, to ensure that telephone calls and visits from
  service users, outside agencies and Change Grow Live Staff are dealt with promptly and
  courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To minute take at team and other meetings.
• To collate, monitor and report data/information & statistics as required.
• To maintain and assist with the setting up of a general filing system within the project.
• To monitor and order office stationery/requirements.
• To maintain and balance local petty cash systems under the direction of the Team Leader

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you:

• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 22 to 24 (£27,132.98 - £28,692.82)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Mrs Suzi Deanne Gage | suzi.gage@cgl.org.uk | 07976198533

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.