Senior Administrator

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview
• To oversee systems supporting the Eating Disorder Inpatient Unit and to ensure that facilities are managed effectively. To manage and provide professional leadership for the provision of administrative and related support services ensuring that these are of high quality, appropriately targeted and developed within a recognised framework. This will involve close and joint working with other managers, team leaders and clinical staff.
• To oversee the business management, marketing and daily administration of Eating Disorder Inpatient Unit. The post holder will work in collaboration with the Ward Manager to ensure that the service operates efficiently and effectively, achieves the data quality, clinical activity and income targets and is compliant with all the appropriate Trust policies & initiatives.
• To ensure that careful consideration to sensitive information and confidentiality is adhered to at all times.
• Support the team with monitoring service-related data activity.

Main duties of the job
• To deliver a high standard of customer care that is representative of the service and the overall trusts objectives.
• Support service-related projects with the Ward Manager and MDT
• Support the supervision of the administrative assistant.
• Assist the service with monitoring, updating and reporting comprehensive service-related activity data.
• Responsible for checking of funding arrangements for all care options within the service
• Co-ordinate day to day admin support for the service and assist with the development of administrative processes.
• To participate in any training and developmental needs as required by the Ward Manager.
• Support the service wide administrative cover arrangements.
• In conjunction with the Ward Manager complete the service E-roster in a timely manner ensuring that data is collected and submitted.
• Process e-procurements requests
• Organising meetings and distribution of minutes, agenda and any other related materials.
• Supporting with the recruitment and selection as and when required.

Working for our organisation

The inpatient unit is currently based at the Bethlem Royal Hospital, Monks Orchard Road, Beckenham, London BR3 3BX, however in 2024 the unit is scheduled to be moving to a new purpose built site at the Maudsley Hospital, Denmark Hill (work currently underway).

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

THE SERVICE

The Eating Disorder service is an inpatient unit (currently 15 beds; Tyson West II Ward) based at the Bethlem Royal Hospital (due to relocate to Maudsley Hospital in 2024/early 2025) accepting local and national referrals for severe and chronic eating disorders.

Detailed job description and main responsibilities
• To deliver a high standard of customer care that is representative of the service and the overall trusts objectives.
• Support service-related projects with the Ward Manager and MDT
• Support the supervision of the administrative assistant.
• Assist the service with monitoring, updating and reporting comprehensive service-related activity data.
• Responsible for checking of funding arrangements for all care options within the service
• Co-ordinate day to day admin support for the service and assist with the development of administrative processes.
• To participate in any training and developmental needs as required by the Ward Manager.
• Support the service wide administrative cover arrangements.
• In conjunction with the Ward Manager complete the service E-roster in a timely manner ensuring that data is collected and submitted.
• Process e-procurements requests
• Organising meetings and distribution of minutes, agenda and any other related materials.
• Supporting with the recruitment and selection as and when required.

Person specification

N/A

Essential criteria

• Secretarial qualification or demonstrable experience
• Good standard of general education including English and Mathematics
• Working to tight deadlines
• Handling confidential information
• Developing and implementing administrative systems
• Minute taking
• Proficient in Microsoft Outlook, Word, Excel,Teams and Power point

Desirable criteria

• Worked in an NHS environment
• Experience of working with mental health patients
• An understanding of Electronic Patient Journey System

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Des (PDF, 464.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)