Senior Administrato

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Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.

Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.

Day to day management and maintenance of staff rota.

Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.

Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.

Deputise for the Line Manager when directed and required.

To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.

Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.

Person specification

Education/Qualifications

Essential criteria

• Educated to GCE/GCSE (A - C grades, one of which must be English) or equivalent
• RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent
• Able to demonstrate and evidence continuous professional development
• High standard of written English

Desirable criteria

• Evidence of training in leadership and management skills

Experience

Essential criteria

• Significant experience in senior/secretarial/administrative position
• Experience of staff supervision and management
• Demonstrate ability to contribute towards service improvement
• Demonstrate awareness of organisational policies and ability to translate into working practice
• Organising, attending and taking minutes/notes at senior level meetings

Desirable criteria

• Secretarial/Administrative experience in the NHS within clinical and/or corporate services
• Previous experience of NHS clinical and corporate governance processes and statutory frameworks
• Lived experience of mental health

Skills & Abilities

Essential criteria

• Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based)
• Excellent customer care skills
• Advanced standard or typing/audio skills
• Excellent organisational skills
• Ability to prioritise own workload, work to tight timescales and deal with interruptions
• Ability to work under occasional pressure/stress

Desirable criteria

• Good understanding of the NHS and the way it works
• Understanding of HR policies and procedures

Knowledge & Understanding

Essential criteria

• Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour

Other

Essential criteria

• May be required to travel and work between Trust sites
• Demonstrate knowledge of managing Health and Safety within your team

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children and young people's mental health services;
• Children's community services in Peterborough;
• Social care;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Employer certification / accreditation badges

Documents to download

• JD/PS (PDF, 411.1KB)
• CPFT Values (PDF, 114.7KB)
• CPFT Mindful Employers (PDF, 51.3KB)