Senior Account Manager

BRAND: Digitas Health
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We work with science-led clients to launch and develop health brands for sustained growth. We do this by creating digital-first experiences that respond to the real needs of consumers, patients and health professionals.

Human needs, illuminated by data, so brands show up when and where they can be truly valuable.

We call this People Powered Health.

We are a generous, idealistic, and uniquely qualified team across data, strategy, science, creative, UX, media and client service. We work with health brands to deliver business impact through brilliant brand experiences, from brand campaigns to digital products and services. We use digital and emerging technologies to help brands build deeper connections with their audiences, connect ecosystems and disrupt traditional marketing.

As part of Publicis Health, our team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and sister agencies in London and around the world. Learn more at digitashealthldn.com.

Responsibilities

Senior Account Manager

• Builds on Account Manager experience, taking on elements of Account Director responsibility
• Uses previous project experience to make informed client recommendations and proactively solve challenges
• Demonstrates strong understanding of the client's business to contribute to and critically assess content
• Confident in leading more strategic client conversations independently

Account Management

• Partner with Project Managers to deliver projects on time, within budget and scope
• Develop strong knowledge of client marketing strategies
• Identify opportunities for account growth through cross-sell and upsell
• Lead client meetings and drive client agenda
• Own delivery of high-quality client outputs
• Contribute to brand planning and the creative process in line with strategy

Project & Resource Management

• Understand resource planning and support accurate allocation of team resources
• Work closely with Project Managers to align on delivery requirements

Financial Management

• Agree budgets, scope and timelines with clients and internal teams
• Oversee financial reporting, including trackers for fees and out-of-pocket costs
• Manage purchase orders, invoicing and SOW reconciliation
• Ensure timely timesheet completion and approval for billing

Client & Stakeholder Management

• Own day-to-day client relationships
• Manage stakeholders at all levels
• Anticipate risks and challenges, escalating where needed

Qualifications

• Proven experience delivering change management programmes
• Strong relationship management skills, with the ability to engage stakeholders across multiple geographies and at all levels
• Effective people manager with line management experience
• Experience managing the full project life cycle
• Strong commercial acumen, including financial and budget management
• Ability to identify and drive growth opportunities within accounts
• Solid understanding of marketing principles and integrated communications
• Prior experience working within an agency environment

Skills & Capabilities

• Excellent communication and stakeholder management skills
• Confident working with and influencing senior stakeholders
• Strong negotiation and influencing abilities across internal and external teams, both regionally and globally
• Ability to identify continuous improvement opportunities using data-led insights
• Skilled in building and maintaining relationships across all levels of an organisation

Desirable

• Experience working with global clients and geographically dispersed teams
• Knowledge of the healthcare and pharmaceutical market
• Familiarity with PHCG offerings and tools

Additional information

Digitas Health offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Digitas Health , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.