Senior Account Manager

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Senior Account Manager

Application Deadline: 26 September 2025

Department: Account Management

Employment Type: Full Time

Location: Zinc - London

Compensation: GBP 45,000 / year

Description

We're scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach.

If you're a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact - this one's for you.

Take ownership of a GBP 1M+ ARR portfolio across ~45 enterprise and regulated clients.
Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets.
Act as the voice of the client - influencing product, sales, and operations.
Shape and scale our account management playbook, processes, and enablement.
Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.

Key Responsibilities

• Lead renewal negotiations and unlock upsell / cross-sell opportunities.
• Develop and execute success plans that deliver measurable ROI.
• Act as a strategic partner and trusted advisor to high-value clients.
• Monitor account health through dashboards/CRM - proactively escalate risks.
• Collaborate cross-functionally to champion client needs and feedback.
• Contribute to continuous improvement of account management strategy and process.

Skills, Knowledge and Expertise

• Proven experience in strategic account planning, renewal & upsell negotiations.
• CRM proficiency and strong pipeline management skills.
• Revenue forecasting & reporting expertise.
• Solid understanding of SaaS commercial models (ARR, NRR, churn).

Bonus Points For:

• Knowledge of HRTech or background checking.
• Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
• Familiarity with project management tools (Asana, Notion, Monday).

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 50% OTE
• 24 days holiday + Bank Holidays + your birthday off
• GBP 1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries