Programme Delivery Manager

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Overview:

Our Programme Delivery Manager oversees our project delivery, ensuring projects are completed on time, within budget, and to the highest quality standards.

This role involves managing both client-facing and internal projects, with a focus on technical delivery in the claim management space.

This role is also responsible for leading our team of Project Managers, acting as the primary contact for key clients to ensure their needs are met.

Responsibilities:

• Lead project delivery, from planning to closure, ensuring scope, budget, and timelines are met.
• Act as the primary client contact, building strong relationships and addressing client needs.
• Manage a team of Project Managers and Business Analysts to ensure smooth project
• Develop and implement project management policies and processes for consistency and excellence.
• Participate in planning, estimation, and review activities to enhance service delivery and continuously improve processes.
• Provide project governance, reporting on progress and outcomes to senior management.
• Collaborate with internal teams and external stakeholders to align project objectives with company goals.
• Manage project resources, including budgets and timelines, to ensure efficiency.
• Monitor risks and issues, implementing mitigation strategies to ensure project success.
• Ensure the quality of deliverables meets both company and client expectations.
• Foster a culture of continuous improvement and innovation in project management.

Key Requirements:

• Professional certification (e.g., PMP, PRINCE2) is preferred.
• Proven experience in a senior project management role, with a track record of successfully delivering complex projects.
• London Insurance Market Experience essential
• Strong leadership and team management skills, with the ability to motivate and guide crossfunctional teams
• Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with clients and stakeholders.
• Deep understanding of project management methodologies, tools, and best practices.
• Strategic thinker with excellent problem-solving skills.
• Proven experience in technical project management, preferably in the insurance or claim management industry.
• High-performance mindset, with the ability to work in a team-oriented environment with multiple competing priorities.

Who we are:

DOCOsoft is a leading software and services provider to Lloyd's of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 95 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.

Here's what we have to offer:

DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas.

We offer our people the opportunity to impact our growing business- everyone's contribution matters! A team environment that is focused on the creation and delivery of great products for our clients. Exciting challenges to grow and enhance their skills and a competitive pay and benefits package including;

• • 25 days Annual Leave,
  • Private pension,
  • Bonus scheme,
  • Private health,
  • Life assurance.

Equal Opportunity Employer:

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.