Senior Account Manager

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You are responsible for delivering an exceptional, right first time, service to our clients in line with the client's contractual requirements and ITGs own KPI's. Providing both strategic and operational leadership to your teams to deliver customer service excellence. You will actively understand and promote the wider ITG offering to deliver continuous improvement initiatives, develop and grow the account. In this role, no day is the same which makes the role both exciting and interesting. You will have complete exposure to the wider M&S marketing mix as well as other functions in the business. With this is mind, there is plenty of scope to grow in this role and really make it your own.

Key Responsibilities:

• Receiving briefs from the from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to the ITG Account Manager and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time.
• Support on pre-production meetings for all M&S Food Windows and Events per campaign (prior to briefing artwork) to ensure M&S marketing have given a clear finalised artwork brief
• Attend and support M&S through seasonal briefing and stages of their marketing process.
• Maintain & manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client's expectations of when artworks will be fulfilled
• Support the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will be the first point of contact for our main stakeholder on M&S Food and therefore crucial to be in the detail across the full campaign
• You will accurately manage information from the M&S business units, formulating full production and artwork briefs, liaising with the Production Director to produce detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre.
• Ensure that printers have been engaged on each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork working closely with our Production Director
• Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG account team, ITG Senior Account Director and M&S marketing.
• Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S planning manager.
• Monitor time expenditure versus time allocated where relevant to ensure budgets are met and inform the relevant Brief Owner of overruns where this may impact on critical path or cost adherence.
• Identify and progress areas for personal development.

Requirements

• A service minded approach with proven customer management skills
• Experience of creative/ art working/ photography/ print processes
• Project management & organisational skills - you will be operating in an environment of ever-changing priorities
• Good problem-solving skills, especially under pressure
• Strong written, oral and interpersonal skills
• Experience of POS within a retail business
• Highly numerate and commercially aware
• Computer literate with good knowledge of Microsoft and Apple systems - Keynote, PowerPoint, Excel etc. Monday.com or similar project management tool and please note we use cloud-based tech platforms to drive our workflows

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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