Senior Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, ttg:digital, New York Theatre Guide, London Theatre Guide, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

ttg:digital is TodayTix Group's latest venture in disrupting the cultural experience space. Our team specializes in crafting inspiring and impactful digital marketing campaigns to engage and expand a show's viewership. We leverage data, combined with top-tier ticketing solutions, to guide audiences through the exciting journey of discovering shows to purchasing tickets.

ttg:digital is seeking a Senior Account Manager, who will be responsible for maintaining client/agency relationships and executing proactive strategic management to drive growth. This position will manage the overall execution of client projects, ensuring that agency work remains consistent with client objectives, as well as maintaining established quality, budget and timing parameters.

Please note: this is a full-time position and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.

What You'll Do:

• Establish and maintain excellent relationships with clients, with a detailed understanding of each client's proposition, business goals and challenges, their competitors, the environment in which they operate and their audiences
• Establish and maintain excellent relationships with external stakeholders such as theatre producers, press teams, and other agencies to ensure excellent perception f our work within the industry
• Plan and implement ticketing strategy in association with the wider TTG and other external ticket agents
• Work with the TTG data and the insights team to provide thorough audience and market insights
• Run effective client meetings ensuring that clear goals and actions are agreed and followed up
• Provide regular reports and status updates to clients across all aspects of the campaign
• Create goal-oriented campaigns which are presented to the highest standards with measurable results
• Maintain awareness of the wider industry and potential for new business
• Attend industry events including first nights to represent the agency, and network with both existing and potential new clients
• Create and manage budgets on all accounts and ensure weekly billing takes place on your accounts

We're Looking for Someone With:

• Minimum 3 years previous experience in arts or events / entertainment marketing or media agency
• An interest in and enthusiasm for the arts and entertainment
• A detailed working knowledge of digital media platforms from Social Media through to Digital Display
• A detailed working knowledge of traditional media formats including TV and Radio
• The ability to work autonomously, delegate efficiently, and actively seeks solutions to problems
• A strong focus on client satisfaction and the confidence to make solid recommendations
• The ability to challenge both clients and senior colleagues appropriately and objectively
• Proven experience of responding quickly and directly to clients
• Able to manage multiple high-level relationships both externally and internally

Good To Know:

TodayTix Group takes care of our team. We're proud to offer a generous suite of benefits. Here are a few of our favourites:

-Competitive salary

-Hybrid work environment (minimum 2 days per week in office)

-Generous pension match

-Access to a bespoke Pension scheme

-Complimentary tickets to shows and events

-Employee Assistance Programme

-Access to a corporate rate Vitality PMI plan

-Healthcare cash plan

-Season Ticket loans

-Birthday off

-Three months of fully paid Parental Leave

-Employee Charity Donation Matching

-Work From Home budget

-Annual Professional Development Budget

-Cycle to work scheme

-Employee Referral Bonus

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.

For information on our UK Privacy policy, click here.