Senior Account Manager

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ITG is currently in search of a seasoned Senior Account Manager to offer specialised expertise to the Hotel Chocolat Account Team and Key Client stakeholders looking to leverage ITG's production services.

This pivotal role involves providing guidance and backing to the account team, empowering them to deliver exceptional client service. Within this role, you'll closely oversee the account team's project management, ensuring adherence to agreed timelines, processes, and budgets through comprehensive weekly and project-based reporting.

The Senior Account Manager will actively collaborate with ITG's central finance and procurement teams to ensure compliance with internal governance on high-value projects. Notably, this position will not entail direct line management responsibilities.

Additionally, this role involves liaising with external suppliers and the client's teams, where necessary, to proactively evaluate and strategise upcoming campaigns. This includes meticulous planning of timelines, cost estimation, and successful project delivery, while consistently meeting all the client's requirements.Top of Form

Requirements

• Proven depth of experience in print management & production.
• Provide Client service & account management working environment.
• Experience working with clients, aligning closely with an internal team to deliver outstanding service.
• Outstanding interpersonal skills, great relationship building with high emotional intelligence.
• Proven client service and account management skills and experience.
• Hands on project management and production skills.
• Strong written and verbal communication skills.
• Have excellent commercial acumen, account related P&L, job estimation, invoicing, ensuring compliance with company levels of authority sign off.
• Must have a high knowledge and understanding of print industry.
• Proficient on GDPR, and the ability to direct client & teams alike.
• Must be able to document systems, processes, and procedures.
• Proven ability to manage time effectively in order to meet deadlines.
• Proven ability to direct workloads of others to ensure delivery and adherence to project and SLA deadlines.
• Self-motivated with the enthusiasm and drive to continually develop skills and knowledge with ability to take initiative and ownership of projects.
• Ability to work on multiple projects to tight deadlines.

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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