Senior Account Manager

Job Title:
Senior Account Manager

Job Description:

ABOUT DENTSU CREATIVE

Dentsu Creative operates in over 21 markets worldwide with more than 2,200 dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and business through the power of Modern Creativity: which creates culture, changes society and invents the future and is accelerated by our deep specialist expertise in digital experience, earned attention and entertainment.

ROLE PURPOSE

You are responsible for taking a lead strategic role in the delivery, profitability and client satisfaction of assigned accounts within your Account Management team. You should provide additional support to your Account Director in ensuring the smooth running of team accounts, problem solve, and ensure projects are delivered in an effective manner. You may, depending on team structure, act as line manager to an Account Manager or Account Executive and will be responsible (with the support of the Account Director) for their management, coaching and development. A Senior Account Manager is capable of leading a medium/large account almost autonomously with minimum Account Director involvement.

KEY ACCOUNTABILITIES

Client satisfaction and development:

• Deliver stand out levels of client satisfaction on assigned accounts
• Establish and maintain key client relationships (day-2-day and senior contacts)
• Ability to input, deliver and measure an effective marketing strategy in line with client growth objectives
• Create, develop and implement client developments plans and pitch fresh and innovative ideas to clients
• Work with relevant teams to define and implement KPIs to measure campaign performance
• Monitor profitability and maintain accurate projections for assigned accounts
• Identify and pursue new business opportunities on assigned accounts.

Working as a team:

• Work as an effective and motivated member of your Account Management team
• Ensure the effective and efficient delivery of client work
• Proactively support senior team, working to improve processes and procedures, ensuring client satisfaction and further business.

Contributing to Dentsu Creative:

• Be a role model within the department, setting strong example for Account Managers and Account Executives.
• Contribute towards creating an enjoyable and rewarding company.

New business:

• Assist in pitches/tenders in support of new business along with senior management.

WORKING WITH US

Joining Dentsu Creative, you will become part of a powerhouse, delivering ideas that are brought alive in new ways that are unparalleled in the market. Along the way, you will team up with inspiring colleagues from award winning agencies and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behaviour. There will be no compromise on the opportunities you can experience at Dentsu Creative.

WE ARE UNITED BY FOUR SIGNATURE STREGHTHS:

BOUNDLESS CREATIVITY

Kitsune Fox: In Japanese culture the Kitsune Fox sees the future. We run towards
the future, forever asking: what's next? Our imagination has no limit. Our clients seek us out because we believe there is no problem we cannot solve with the power of modern creativity.

INTELLIGENT SCALE

Ryujin Dragon: The Ryujin Dragon controls the ocean and the tides. We flow the
right talent around the right brief in the right moment, wherever it sits in the world.
We scale our unique ideas with precision, using intelligent technology to make personal connections with millions around the world.

OBSESSIVE CRAFT

Orizuru Crane: The Orizuru Crane carries the soul up to paradise. It inspires the most classic and iconic Japanese origami. We elevate the soul of our work with
an obsessive focus on craft, nurturing the next-gen craft skills needed to soar in
a modern world.

RADICAL COLLABORATION

Kohaku Koi: The Koi swim upstream against the tide, united as one. We chart
new territory through the power of radical collaboration. We seamlessly connect Creativity, Media and CXM to imagine new solutions at the intersection of craft,
data, culture, and innovation.

OUR VALUES

We believe our work can only resonate in the modern world if the people
behind it reflect the modern work. We can only be truly relevant when we create
a truly inclusive culture where everyone can thrive. That means we are tough on
the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.

Location:
Edinburgh

Brand:
Dentsu Creative

Time Type:
Full time

Contract Type:
Permanent]]>