Senior Account Manager - Lexology PRO

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Senior Account Manager - Lexology PRO

Department: Commercial

Employment Type: Full Time

Location: London

Description

Why LBR?

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a finalist for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. Business Disability Forum work with partners, businesses like ours, the government, and disabled people to improve the life experience of disabled employees and consumers, by removing barriers to inclusion.

Through this partnership we'll have access to expert advice, events and practical resources that we can share with our teams to help us become more disability inclusive and better support our current and future employees. Watch out for further updates.'

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school's costs.

'We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.'

Key Responsibilities
• Complete Account Management activities as and when required including, but not limited to, develop and maintain strong relationships with clients, identify opportunities to upsell and upgrade, and support the renewal cycle.
• Work with Client Services and New Business teams to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
• Work with your colleagues in the company to ensure highest standards of delivery and regularly identify opportunities for up-selling and cross-selling to increase company revenue.
• Demonstrate in-depth market and sector knowledge of clients and competitors that is shared within the company to enhance client experience and product development.
• Deliver effective communications, which can be adjusted depending on the product and audience.
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
• Ensuring your clients have signed contract and orders are processed in accordance with GDPR regulations.
• Assist in developing and implementing plans to maximise account management opportunities by developing sales to meet revenue targets.
• Attend client meetings and communicate new product developments, obtaining client feedback.
• Develop strong cross-organisational relationships with key stakeholders (editorial, content, marketing, finance, product, team leaders etc.)
• Act as a mentor (and in some cases line manager) to junior members the team and division, help to support their training, and ensure they are embedded within the team and business.

Network with clients, attend industry events to build strategic relationships to enhance brand and opportunities for new business.

Skills Knowledge and Expertise
• Excellent negotiation and communication skills, in particular a highly professional telephone manner.
• Self-motivated and driven to achieve targetsInternational outlook.
• Ability to work to targets and showcase resilience in challenging situations.
• Ability to mentor and coach junior sales team members.
• Educated to degree level or demonstrates equivalent relevant experience.
• 3-5 years experience in a target driven sales role, ideally telephone based B2B sales or account management.
• Proven track record of sales performance and hiting targets.

Experience in the legal sector or professional services is desirable

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye Care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)
• Cycle to Work scheme
• Season ticket loan
• GBP 350 annual wellbeing allowance to contribute to gym membership & fitness classes

After 4 months and 1 year's service:

• Life assurance after 4 months
• Private healthcare after 1 years' service

Additional Perks:

• Company socials e.g., Christmas and Summer parties
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.