SEND Senior Case Officer

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Job Details

SEND Senior Case Officer

Grade 11 | £47,181 - £50,269 per annum

Children's Services - SEND Team

Hours: Full time 37hrs

Dudley Metropolitan Borough Council is seeking an experienced and motivated SEND Senior Case Officer to join our Children's Services Directorate. This is a key role supporting the SEND Team Manager to deliver high-quality statutory SEND services for children and young people aged 0-25.

About the role

As a SEND Senior Case Officer, you will play a vital part in ensuring the Council meets its statutory responsibilities in relation to Education, Health and Care Needs Assessments and Plans (EHCPs). You will lead on complex casework, support continuous improvement within the service, and take a prominent role in tribunal and mediation processes.You will champion a person-centred approach, working closely with children, young people, families, schools, health partners and social care to secure positive outcomes and promote inclusion.

Key responsibilities include:

• Supporting the SEND Team Manager in the effective delivery and quality assurance of EHCP processes
• Managing a complex caseload, including writing EHCPs and coordinating statutory processes
• Leading on SEND Tribunal cases, representing the Local Authority as required
• Chairing panels, including assessment and resource allocation panels
• Promoting partnership working with education, health, social care, the voluntary sector and parent/carer forums
• Supporting service development, policy implementation and continuous improvement
• Deputising for the SEND Team Manager when required
• Ensuring safeguarding, equality, data protection and legislative requirements are embedded in practice
• Contributing to commissioning activity and ensuring effective use of public funds

About you

You will have:

• Significant experience working within SEND statutory services
• Strong knowledge of SEND legislation, statutory guidance and best practice
• Proven ability to manage complex cases and work confidently with families and professionals
• Experience of tribunal preparation and representation
• Excellent communication, negotiation and organisational skills
• A relentless focus on improving outcomes and life chances for children and young people with SEND
• Demonstrable ability to lead and manage sensitive and complex conversations, including delivering difficult decisions and statutory outcomes, de-escalating conflict, and supporting families and professionals through highly emotive situations, while maintaining a consistently professional, authoritative and child-centred approach.
• Proven experience of line managing and developing a team of SEND case officers, ensuring effective case oversight, consistency of decision-making and continuous improvement in service delivery, in line with statutory and local authority requirements.

What we offer

• Competitive Local Government salary
• Flexi-time scheme (by agreement)
• Professional development and training opportunities
• The opportunity to make a real difference to children and young people in Dudley

Additional information

• This post is subject to an enhanced DBS check
• The Council is committed to equality, diversity and safeguarding
• Flexible working arrangements available

If you are passionate about improving outcomes for children and young people with SEND and want to work in a challenging but rewarding role, we would welcome your application.

For an informal conversation about the role, please contact Jodie Colbourne by email, Jodie.Colbourne@dudley.gov.uk .

The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Attached documents
Person Specification - Senior Case Officer - Updated 14.04.26.doc
Job Description - Senior Case Officer - Updated 14.04.26.doc
Employee Benefits List.pdf