Selling & Service Coach

Key Responsibilities:

Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for: 

- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills. 

- Providing Partners with constructive feedback to help their personal development. 

- Being creative in the way you deliver training to cater for different learning styles. 

- Planning and delivering inductions for new Partners. 

- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets,devices, apps, new learning platforms, etc.).

- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.

Essential skills you'll need:

- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.

- Good computer skills enabling you to facilitate and produce training on different systems.  

- Great customer service skills. 

- Experience of working in a customer-facing selling/retail environment.

- Ability to plan and prioritise own time and workload.

Desirable skills you'll need:

- Previous experience working as part of a team.

- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW. 

- Stakeholder management to build relationships with colleagues and subject matter experts.