Senior Manager Ecommerce and Martech

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Location: Newbury, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: e.g. Full time 37.5 hours per week - Mon to Fri

Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

We are seeking a results-driven and strategic thinker to join our team as the Senior Manager of Digital Trading & Advocacy. In this role, you will be responsible for the following:

• Digital Trading Strategy: You'll be developing and implementing a comprehensive digital trading strategy aligned with our overall business objectives. There will be opportunities to identify revenue growth, market expansion, and customer acquisition through effective website sales optimisation.
• Pricing and Promotions: This role will see you collaborating with pricing and marketing teams to develop and execute effective pricing, along with promotional strategies for website sales. It'll also see you monitoring market trends, competitor activities, and customer preferences to ensure competitive pricing and compelling offers that drive conversion and revenue growth.
• Customer Experience Optimisation is key, so we'll need you to champion the enhancement of the customer experience throughout the website sales journey. Collaborating with UX/UI designers and product managers, you'll optimize website navigation, product search, checkout process, and overall usability. Ensure a seamless and user-friendly online shopping experience that drives customer satisfaction and repeat purchases.
• Leading the Website Merchandising efforts, you'll ensure the right product assortment, pricing, promotions, and content are presented to customers in a compelling and user-friendly manner. Collaborating with the marketing and product teams is key to aligning merchandising strategies with overall brand positioning and campaign initiatives.
• Digital Advocacy: You will be an advocate for change and digital inclusion across UK businesses. You will work closely with the Senior Manager for Digital & Total Experience to define the vision for digital inclusion and advocacy for Vodafone Business overall. You'll also have accountability for v-Hub , to guide and support UK businesses, creating a point of differentiation for Vodafone in the market and provide credibility to our support of UK Businesses.
• To succeed in this role, you'll need to lead and inspire a team of digital trading professionals, providing guidance, coaching, support and continuous learning. There'll also be an abundance of stakeholder management, collaborating closely with cross-functional teams, including marketing, product, IT, and customer service.

Who you are

• Demonstrable track record of developing and executing successful digital trading strategies that drive revenue growth and enhance customer satisfaction.
• Proven experience in previous digital trading or e-commerce leadership roles.
• Experience in website merchandising, pricing, and promotional strategies to maximise sales performance and provide award winning experiences.
• Strong leadership skills with the ability to motivate and inspire large cross-functional teams.
• Excellent communication and stakeholder management skills.

Key Accountabilities

• Digital Trading and Advocacy strategy including our approaches to Digital Trading, MarTech, Digital Inclusion and Advocacy
• Our .co.uk/business site, developing this into an award winning experience that our customers and users love.
• Achieving our commercial targets on our web channel - revenue, orders, channel share.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.