Security Operations Manager

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

An exciting opportunity has arisen for a motivated and enthusiastic Manager with excellent communication and interpersonal skills to join our team as Security Operations Manager. The successful candidate will have an eye for detail, and a creative approach to solving problems and working as part of a senior team.

The post holder is responsible for the organisation and delivery of the security operation services (Control Room, Reception, Visits, Contractor Escorts and Specialist Maintenance Providers) to ensure compliance with the High Security Psychiatric Services (Arrangements for Safety and Security Directions 2019), the National Clinical Security Framework, Trust policies and Procedures whilst achieving performance targets.

The Security Operations Manager will provide leadership and innovative thinking in relation to contract management ensuring holistic compliance and best practice for all technical, operational internal and external security contract management functions.

The post holder will provide vital contractual, commercial, and compliance expertise in relation to all Security activities ensuring that these are managed in accordance with contractual terms and conditions, legislation and national standards.

Working closely with the Security Senior Management Team, the post holder will be responsible for independent compliance reporting and for ensuring robust commercial contract management across all Security external contracts and activities.

Main duties of the job

The strategic goal is for the Security Operations Manager to maintain a high level of operational and technical oversight for all critical and non-critical security systems.

The Security Operations Manager Will Have overall responsibility for performance, financial, risk management reporting and procurement monitoring across a wide portfolio of Security contracts, systems of internal control and contract management.

Lead on business continuity and planning for the department and be responsible for developing business cases relating to Security activities.

Work with key stakeholders for the hospital to ensure that a robust performance framework, KPIs and governance mechanisms are in place to mitigate risk and to improve service quality and patient experience across all Security services.

Be responsible for providing information and assurance reports to the Trust Board/ SMT and Security Committee ensuring standards of accountability, probity and openness.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria

• Bsc Degree or relevant HSS experience.
• Provide evidence of competence of managing technical security systems (CCTV, PIDS, lighting, alarms, communication and emergency procedures)
• Provide evidence of competence of fault finding and fault diagnosis of technical security systems

Desirable criteria

• Security and/or management qualifications
• Associate's degree in Computer Science or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis
• Demonstrable qualifications in the following systems: 1. Cortech 2. GeoQuip 3. Vicon 4. Unilink 5. Ascom
• Prince 2 Project Management

Experience

Essential criteria

• Minimum of 3 years' recent operational management experience at a senior level in a security based service with responsibility for managing budgets and resources
• A practical working knowledge of technical security systems
• Experience of NHS procurement systems
• Recent experience of developing and drafting policies and procedures
• Demonstrable experience of leading compliance, performance, monitoring and governance matters at a very senior level
• Demonstrable experience of evaluating bid and tender proposals resulting in positive outcomes
• Experience of managing change
• Recent evidence of project management
• Extensive demonstrable experience of influencing successful multidisciplinary teams
• Excellent business acumen; ability to control financial aspects of multiple projects and contracts
• Demonstrable experience in supporting the delivery of financial reports, and financial data to support and monitor the department's costs improvement plans
• Extensive experience of analysing and presenting complex data management information at a senior level for a number of years resulting in influencing senior directors to inform decision making
• Clear evidence of delivering change and making recommendations for and implementing Cost Improvement initiatives
• A demonstrable proven ability to prioritise strategic and operational issues

Desirable criteria

• Management experience within a Control Room environment
• Experience of working within an NHS forensic setting

Knowledge

Essential criteria

• Up to date knowledge of physical security measures in particular radio networks, security detection alarms, access controls and CCTV operating systems
• A demonstrable in-depth understanding of contract management, contract terms and KPIs within a healthcare service setting
• Proven and in depth knowledge and understanding of NHS governance and quality agendas
• Comprehensive understanding of the compliance and information requirements placed upon NH
• Up to date knowledge of Data Protection Act in so far as it applies to Security Operations
• Understanding of health & safety in the Workplace
• Demonstrable working knowledge of HMPPS (formerly NOMS) physical security standards

Desirable criteria

• Knowledge of procedural security in a clinical setting
• Knowledge of facilitating works in a secure environment

Personal Qualities

Essential criteria

• Effective communicator
• Proven ability in establishing leading and developing technical maintenance and associated teams
• Proven leadership, organisation, financial and people management skills
• Excellent leadership skills, able engage and influence at a senior level to achieve results
• Proficient in report writing
• Excellent Customer Service Skills; able to communicate effectively with patients, staff, contractors and visitors
• An understanding of the need to maintain confidentiality
• Excellent written and verbal communication
• Proven negotiation skills with the ability to influence directors
• Excellent attention to detail
• Proven analytical skills; able to compile, analyse and interpret audit and management information and solve complex problems
• Able to work calmly under pressure, prioritise and meet deadlines with the ability to manage and lead a number of professional staff to deliver the objectives of the department
• Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures
• Displays a good record of attendance
• Proven leadership, organisational and people management skills
• Proficient in the use of computers, the management of computer systems and the use of computers beyond those of security systems
• Evidence of personal on-going learning and development

Desirable criteria

• Experience of managing change and new ways of working
• Understanding of Knowledge Skills framework and its implementation under the Agenda for Change process

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD Security Operations Manager (PDF, 1.3MB)