Security Duty Manager
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Job Introduction
We have an exciting opportunity for a SIA DS and CCTV Licenced Duty Manager to join our team at The Southbank Centre (days and nights).
The Benefits:
A competitive hourly pay rate (paid monthly).
Access to Company Pension Scheme after qualifying period.
Health and Wellbeing Plans.
Wagestream - financial flexibility and instant access to earned and authorised wages.
Fizz Benefits - discounts, rewards, and benefits, helping you save money every day.
Employee Assistance Program.
Refer a Friend Scheme.
Funded SIA top up training.
Full induction, ongoing training and career development.
Our Client
Set across 11 acres, The Southbank Centre is London's favourite meeting spot with restaurants, bars, street food markets and dramatic riverside views.
The Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library and Arts Council Collection and home to six resident orchestras.
We are looking for professional Retail Security Officers to work in this vibrant environment. The ideal candidate will have strong understanding and awareness of site security operations, excellent communication skills and a passion for helping others.
Purpose of the Role
We are looking for a skilled Security Duty Manager with a commitment to safety and team leadership to join our security team. This position requires an experienced, dedicated professional to ensure the security and safety of our premises and personnel. Working a 12-hour rotating shift pattern, you will play a crucial role in overseeing daily security operations, managing team members, and responding promptly to incidents. The SDM is responsible for managing a large team of Security Officers, covering 2 barriers, 4 buildings, Queens Walk, Skate Park and two remote sites.
Shift rotation of 6 on 3 off shift pattern days and nights. 06.30 - 18.30hrs and 18.30 - 06.30hrs averaging 54 hours per week.
Person Specification
SIA Door Supervisor License and CCTV Licence (essential).
Proven experience in a security role, with leadership or supervisory experience preferred.
Have an enthusiastic demeanour at all times.
Must have a pro-active attitude in everything you do - solve the problem before it is raised.
Be able to work with all partner Service providers to present a unified team.
Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.
Good communication skills with the ability to communicate clearly and logically in face
to face situations with the client and staff.
Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.
Personal presentation to a high standard at all times.
Key Responsibilities
Respond to incidents, situations, problems in a timely manner.
Primary point of staff contact.
Build positive relationships with your staff.
Ensure the service delivery is of a high standard at all times.
Ensure all customer, staff queries and complaints are dealt with in a timely and effective manner and that the customer, staff member is kept fully informed of what action has/is being taken.
Responsible for ensuring staffing levels for each day and each activity are at fulfilled.
Ensure security personnel are fully trained to site specification.
Responsible for ensuring all operational administration functions are completed in a timely manner and compliant with the Southbank Centre procedures.
Lead and supervise the security team to ensure smooth operations across shifts.
Prepare accurate and detailed reports on incidents and shift activities.
Train and support new team members in security protocols and procedures.
Maintain regular refresher training and ensuring that the training records are kept up to date.
Liaise with internal departments and external agencies when required.
General responsibilities:
Build positive relationships with the greater business and stakeholders of the Southbank Centre.
Responsible for your uniform and to ensure it is always clean and in good condition.
CCTV System - Axon
Access Control - Plan
Respond to all alarm activations.
All other security, fire, emergency alarms must be managed effectively following Southbank Centre procedures.
While these details the main areas of work you will be required to undertake, you must be prepared to carry out any instruction which may involve work of a different nature on either a long or short term basis, deemed reasonable and necessary to meet the needs of the business.
Attributes
Punctual.
Smart and courteous at all times.
Passion for providing good customer service.
Excellent communication skills.
Strong awareness of security procedures.
Strong leadership skills.
Knowledge of HR protocols
What we'll give you:
The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.
We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.
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